IT Support Team Leader
1 week ago
We are seeking a highly skilled IT Support Desk Supervisor to lead our technical support team at B&L PC SOLUTIONS INC. The successful candidate will have 2 years of experience in IT help desk/support and be proficient in various technologies including Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, and Networking.
The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on location and experience.
Responsibilities- Initial triage on all inbound support calls
- Answering incoming calls and responding to incoming tickets
- Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
- Dispatching tickets that are not able to be handled remotely to our on-site technicians
- Verifying that backups are functioning properly both on-site and off-site for clients
- Confirming that client's are satisfied with the products and services that are being provided to them
- Assist with organizing documentation for clients
- Creation of standard operating procedures
- Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
- You should consider yourself to be kind, patient, and happy
- Team player - you enjoy working well with others
- You have worked with one or more of the following products (or similar to them): Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking
High school graduate
Associates Degree (Minimum)
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