Hearing Healthcare Support Specialist

4 days ago


Hauppauge, New York, United States WS Audiology Americas Full time

We are seeking a highly skilled Hearing Healthcare Support Specialist to join our team at WS Audiology Americas.

About the Role:
  • This role is responsible for providing exceptional customer service and support to our customers through various communication channels, including phone and email.
  • The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering outstanding results.
Key Responsibilities:
  • Answer incoming calls in a professional manner, ensuring that every customer interaction is positive and memorable.
  • Enter orders as required in Widex Pro and S2k, maintaining accurate records and meeting deadlines.
  • Log customer activity and calls in Salesforce CRM system, providing valuable insights for business growth.
  • Handle complaints within Salesforce CRM case system, working closely with customers to resolve issues and improve satisfaction.
Requirements:
  • High School Diploma required; two-year degree preferred.
  • Experience in high-volume call center environments is highly valued.
  • Excellent written and verbal communication skills, with the ability to adapt to diverse situations.
What We Offer:
  • A competitive salary of $45,000 - $60,000 per annum, depending on experience.
  • An opportunity to work with a global leader in the hearing aid industry, driving innovation and excellence.
  • Ongoing training and development opportunities, ensuring you stay ahead in your career.


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