Hearing Healthcare Support Specialist
4 days ago
We are seeking a highly skilled Hearing Healthcare Support Specialist to join our team at WS Audiology Americas.
About the Role:- This role is responsible for providing exceptional customer service and support to our customers through various communication channels, including phone and email.
- The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering outstanding results.
- Answer incoming calls in a professional manner, ensuring that every customer interaction is positive and memorable.
- Enter orders as required in Widex Pro and S2k, maintaining accurate records and meeting deadlines.
- Log customer activity and calls in Salesforce CRM system, providing valuable insights for business growth.
- Handle complaints within Salesforce CRM case system, working closely with customers to resolve issues and improve satisfaction.
- High School Diploma required; two-year degree preferred.
- Experience in high-volume call center environments is highly valued.
- Excellent written and verbal communication skills, with the ability to adapt to diverse situations.
- A competitive salary of $45,000 - $60,000 per annum, depending on experience.
- An opportunity to work with a global leader in the hearing aid industry, driving innovation and excellence.
- Ongoing training and development opportunities, ensuring you stay ahead in your career.
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