Service Solutions Manager
6 days ago
The Customer Service Team Lead is responsible for managing a team of customer care representatives, ensuring excellent customer service, and meeting sales targets. The ideal candidate will have a passion for delivering exceptional customer experiences and be able to motivate and lead a team to achieve results.
About Hobart Service:
Hobart Service is part of Illinois Tool Works (ITW), a Fortune 200 company with a long history of innovation and growth. Our employees are dedicated to providing the best possible service to our customers, and we offer a comprehensive benefits package to support their success.
Key Accountabilities:
- Lead a team of customer care representatives to deliver excellent customer service
- Meet or exceed sales targets and revenue goals
- Develop and implement effective customer service strategies
- Collaborate with cross-functional teams to resolve customer complaints and issues
- Mentor and coach team members to improve their performance and knowledge
- Conduct regular performance reviews and develop action plans to address areas for improvement
Benefits:
- Competitive salary range: $60,000 - $80,000 per year
- Bonuses and commissions for meeting or exceeding sales targets
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Generous paid time off and holidays
Requirements:
- 5+ years of customer service experience, preferably in a supervisory or leadership role
- Proven track record of achieving sales targets and driving revenue growth
- Strong leadership and communication skills, with the ability to motivate and inspire a team
- Excellent problem-solving and analytical skills, with the ability to think critically and creatively
-
Service Training Coordinator
1 week ago
Troy, Ohio, United States Hobart Service Full timeJob OverviewHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions. As a Service Training Instructor, you will play a critical role in training our employees on job-specific skills and tasks. This position requires strong technical knowledge and excellent communication skills to effectively...
-
Customer Service Team Lead
7 days ago
Troy, Ohio, United States Hobart Service Full timeJob OverviewHobart Service, an Illinois Tool Works Company, has been in business for over 125 years. We are the trusted source for Commercial Food Equipment Service Solutions. Our team of over 1,700 associates nationwide serves as valued partners to our customers.Estimated Salary: $60,000 - $80,000 per yearThis role plays a collaborative role in growing and...
-
Support Services Representative
6 days ago
Troy, Ohio, United States Hobart Service Full timeAbout UsHobart Service, an Illinois Tool Works Company, is committed to delivering exceptional customer service and building long-lasting relationships with our customers. As a valued member of our team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.Job SummaryThis role is responsible for...
-
Senior Customer Experience Manager
7 days ago
Troy, Ohio, United States Hobart Service Full timeCareer Advancement OpportunitiesHobart Service is committed to providing a healthy and safe environment for all employees. We are an equal opportunity employer and value our colleagues' unique perspectives, experiences, and ideas.Compensation Package: $70,000 - $90,000 per yearThe Senior Customer Experience Manager will play a critical role in driving...
-
Supervisor of Customer Care Operations
7 days ago
Troy, Ohio, United States Hobart Service Full timeAbout Hobart ServiceWe have been in business for over 125 years and are the trusted source for Commercial Food Equipment Service Solutions. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared...
-
Customer Service Team Lead Coordinator
2 weeks ago
Troy, Ohio, United States ITW Full timeJob Overview:Hobart Service Job DescriptionWe are seeking a highly skilled Customer Service Team Lead to join our team. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.About the Company:Hobart Service is an Illinois Tool Works Company with over 125 years of experience...
-
Technical Training Developer
7 days ago
Troy, Ohio, United States Hobart Service Full timeJob OverviewHobart Service is a leading provider of Commercial Food Equipment Service Solutions. As a technical training developer, you will play a critical role in helping our employees develop the skills and knowledge needed to provide exceptional service to our customers.About the RoleWe are seeking a highly skilled and experienced technical training...
-
Troy, Ohio, United States ALTA IT Services Full timeALTA IT Services is looking for an experienced Enterprise Application Manager to join our team in Troy, OH. As a key member of our IT department, you will play a crucial role in driving business growth through innovative technology solutions. The salary for this position is estimated to be around $140,000 - $200,000 per year.Responsibilities:In this role,...
-
Customer Service Representative
2 weeks ago
Troy, Ohio, United States ITW Full timeOverviewHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions with over 125 years of experience. With a nationwide presence and a team of 1,800 associates, we strive to deliver exceptional customer service and support to our valued partners.
-
Customer Service Team Lead
6 days ago
Troy, Ohio, United States ITW Full timeAbout Hobart ServiceHobart Service, an Illinois Tool Works Company, has been in business for over 125 years. As the trusted source for Commercial Food Equipment Service Solutions, we have a strong commitment to customer satisfaction and employee development.
-
Service Resolution Specialist
6 days ago
Troy, Ohio, United States ITW Full timeAbout Hobart ServiceHobart Service is a trusted source for Commercial Food Equipment Service Solutions, with a rich history spanning over 125 years. Our team of over 1,700 associates nationwide serves as valued partners to our customers, providing exceptional service and support.Job SummaryThis role is responsible for providing top-notch customer service and...
-
Senior Automation Project Manager
4 weeks ago
Troy, Ohio, United States ALTA IT Services Full timeJob SummaryWe are seeking a highly skilled Senior Automation Project Manager to join our team at ALTA IT Services in Troy, Ohio.About the RoleThis is a senior-level position that requires experience in managing capital projects from start to finish. The successful candidate will have a strong background in engineering, project management, and hands-on...
-
Senior Management Position
3 weeks ago
Troy, Ohio, United States Miami County Full timeRequirementsBachelor's degree in accounting, finance, public or business administration, or related field; Master's degree preferred.Minimum 5 years of senior-level experience in financial management, supervising a broad spectrum of financial functions.Demonstrated leadership skills, ability to convert complex budget/financial scenarios into winning...
-
Customer Experience Specialist II
6 days ago
Troy, Ohio, United States Hobart Service Full timeJob DescriptionWe are seeking a highly skilled Customer Care Support Specialist to join our team at Hobart Service. As a key member of our client relations team, you will be responsible for providing exceptional customer service and support to our clients across the country.Responsibilities:Customer Relationship Management: Develop and maintain strong...
-
Customer Service Representative
3 weeks ago
Troy, Ohio, United States ITW Full time**About ITW Food Equipment Group**We are a leading provider of innovative food equipment solutions, dedicated to empowering foodservice and food retail professionals with high-quality products that deliver consistent results. At the heart of our mission is a passion for creating great food experiences that bring people together.**Our Ideal Candidate**We are...
-
Customer Service Representative
6 days ago
Troy, Ohio, United States ITW Full timeJob Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to internal and external customers.The ideal candidate will have excellent communication...
-
Finance Manager
6 days ago
Troy, Ohio, United States Euro Foods Inc DBA Citterio USA Full timeJob DescriptionThis is a challenging role within the finance and customer service teams of Euro Foods Inc DBA Citterio USA. As Deduction Compliance Manager, you will oversee and validate all customer deductions to ensure compliance with company policies and contractual agreements.The Deduction Compliance Manager receives primary supervision from the Chief...
-
Patient Services Coordinator
2 weeks ago
Troy, Ohio, United States Premier Health Partners Full timeAbout the RolePremier Health Partners is seeking a dedicated Patient Services Coordinator to join our rehabilitation care team.About the JobThis individual will be responsible for coordinating patient services, performing various clerical functions such as patient scheduling and registration, and assisting licensed therapists and therapist assistants in...
-
Customer Service Professional
6 days ago
Troy, Ohio, United States ITW Full timeAbout the CompanyITW Food Equipment Group is a leading manufacturer of premium foodservice equipment, dedicated to supporting customers who share our passion for creating great food and building meaningful relationships.Job OverviewWe are seeking an Inside Sales Support Specialist to join our team. As a key member of our sales support team, you will play a...
-
Customer Service Representative
6 days ago
Troy, Ohio, United States Domino's Pizza LLC Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Pizza team, you will play a vital role in ensuring exceptional customer experiences and contributing to the success of our business.Key ResponsibilitiesProvide top-notch customer service over the...