Customer Service Team Lead
5 days ago
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years. We are the trusted source for Commercial Food Equipment Service Solutions. Our team of over 1,700 associates nationwide serves as valued partners to our customers.
Estimated Salary: $60,000 - $80,000 per yearThis role plays a collaborative role in growing and implementing standards and processes for the Customer Care Department. The Customer Service Team Lead will be responsible for supervising a team, ensuring a positive customer service experience, and shaping staff behaviors to accomplish desired department performance indicators.
Key Responsibilities:
- Observe and evaluate performance to drive key performance indicators; close performance gaps and provide feedback.
- Motivate the team through coaching, career planning, and setting educational objectives.
- Provide communication and training to assigned team around procedures and tools.
- Lead the assigned team in developing a culture of high employee engagement with a focus on teamwork, excellence, and the customer (internal and external).
- Provide timely order entry, updates, invoicing, and problem resolution for customers to assist team in reaching key performance indicators.
- Obtain basic knowledge cross-functionally within ITW Food Equipment Group in order to converse and coach team.
Requirements:
- Associates degree and a minimum of 4 years of relevant experience or high school diploma/GED with equitable years customer service experience.
- A minimum of 2 years' supervisory experience is required.
- 4+ years in customer service or call center experience.
-
Customer Service Team Lead Coordinator
2 weeks ago
Troy, Ohio, United States ITW Full timeJob Overview:Hobart Service Job DescriptionWe are seeking a highly skilled Customer Service Team Lead to join our team. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.About the Company:Hobart Service is an Illinois Tool Works Company with over 125 years of experience...
-
Customer Service Team Lead
4 days ago
Troy, Ohio, United States ITW Full timeAbout Hobart ServiceHobart Service, an Illinois Tool Works Company, has been in business for over 125 years. As the trusted source for Commercial Food Equipment Service Solutions, we have a strong commitment to customer satisfaction and employee development.
-
Customer Service Team Member
4 days ago
Troy, Ohio, United States Family Dollar Full time**About the Role:** As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer service. This includes greeting customers, assisting them with selecting merchandise, and completing cash register transactions. You will also answer questions regarding the store and its products.">">**Estimated Salary:**...
-
Senior Customer Experience Manager
6 days ago
Troy, Ohio, United States Hobart Service Full timeCareer Advancement OpportunitiesHobart Service is committed to providing a healthy and safe environment for all employees. We are an equal opportunity employer and value our colleagues' unique perspectives, experiences, and ideas.Compensation Package: $70,000 - $90,000 per yearThe Senior Customer Experience Manager will play a critical role in driving...
-
Customer Service Representative
1 week ago
Troy, Ohio, United States ITW Full timeOverviewHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions with over 125 years of experience. With a nationwide presence and a team of 1,800 associates, we strive to deliver exceptional customer service and support to our valued partners.
-
Customer Service Professional
4 days ago
Troy, Ohio, United States ITW Full timeAbout the CompanyITW Food Equipment Group is a leading manufacturer of premium foodservice equipment, dedicated to supporting customers who share our passion for creating great food and building meaningful relationships.Job OverviewWe are seeking an Inside Sales Support Specialist to join our team. As a key member of our sales support team, you will play a...
-
Customer Service Representative
2 weeks ago
Troy, Ohio, United States ITW Full time**About ITW Food Equipment Group**We are a leading provider of innovative food equipment solutions, dedicated to empowering foodservice and food retail professionals with high-quality products that deliver consistent results. At the heart of our mission is a passion for creating great food experiences that bring people together.**Our Ideal Candidate**We are...
-
Customer Experience Specialist II
5 days ago
Troy, Ohio, United States Hobart Service Full timeJob DescriptionWe are seeking a highly skilled Customer Care Support Specialist to join our team at Hobart Service. As a key member of our client relations team, you will be responsible for providing exceptional customer service and support to our clients across the country.Responsibilities:Customer Relationship Management: Develop and maintain strong...
-
Supervisor of Customer Care Operations
5 days ago
Troy, Ohio, United States Hobart Service Full timeAbout Hobart ServiceWe have been in business for over 125 years and are the trusted source for Commercial Food Equipment Service Solutions. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared...
-
Support Services Representative
5 days ago
Troy, Ohio, United States Hobart Service Full timeAbout UsHobart Service, an Illinois Tool Works Company, is committed to delivering exceptional customer service and building long-lasting relationships with our customers. As a valued member of our team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.Job SummaryThis role is responsible for...
-
Service Training Coordinator
7 days ago
Troy, Ohio, United States Hobart Service Full timeJob OverviewHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions. As a Service Training Instructor, you will play a critical role in training our employees on job-specific skills and tasks. This position requires strong technical knowledge and excellent communication skills to effectively...
-
Customer Service Representative
2 weeks ago
Troy, Ohio, United States ITW Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Hobart Service, an Illinois Tool Works Company. As a key member of our Service Support Team, you will be responsible for delivering exceptional customer service and support to both internal and external customers.The successful candidate will have excellent...
-
Customer Service Advisor
4 days ago
Troy, Ohio, United States Family Dollar Full timeAt Family Dollar, we're seeking a skilled Customer Service Representative to join our team. As a valued member of our store staff, you will play a critical role in providing exceptional service to our customers. About the JobThis is a fantastic opportunity to work in a fast-paced retail environment and make a real difference in the lives of our customers.Key...
-
Customer Service Representative
4 days ago
Troy, Ohio, United States Wal-Mart Stores , Inc. Full timeJob OverviewWe are seeking a Cashier & Front End Services team member who is passionate about providing exceptional customer service. As a key ambassador of Walmart, you will play a major role in creating a positive shopping experience for our customers.Key ResponsibilitiesSmile, greet, and thank customers with a positive attitudeStand for long periods of...
-
Customer Service Associate
4 days ago
Troy, Ohio, United States Domino's Pizza LLC Full timeJob Title: Customer Service AssociateAbout the Role:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Associate at Domino's Pizza LLC. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our valued customers.Key Responsibilities:Answering...
-
Customer Service Representative
4 days ago
Troy, Ohio, United States Chick-fil-A Full timeJob OverviewAt Chick-fil-A, we're on the hunt for talented individuals to join our team as Customer Service Representatives. As a key member of our crew, you'll play a vital role in delivering an exceptional customer experience.What We OfferA competitive salary of $15-$18 per hour, depending on location and experienceFlexible scheduling to accommodate your...
-
KFC Team Member
4 weeks ago
Troy, Ohio, United States KFC Ohio Full timeAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same?About KFC OhioWe are a leading quick-service restaurant chain with a rich history of serving our customers with high-quality food and warm hospitality. As a KFC Team Member, you will be part of a dynamic team that...
-
Customer Service Representative
4 days ago
Troy, Ohio, United States ITW Full timeJob Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to internal and external customers.The ideal candidate will have excellent communication...
-
Customer Service Representative
5 days ago
Troy, Ohio, United States Euro Foods Inc DBA Citterio USA Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Euro Foods Inc DBA Citterio USA. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
-
Customer Service Representative
4 days ago
Troy, Ohio, United States Domino's Pizza LLC Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Pizza team, you will play a vital role in ensuring exceptional customer experiences and contributing to the success of our business.Key ResponsibilitiesProvide top-notch customer service over the...