Senior Customer Experience Manager

6 days ago


Troy, Ohio, United States Hobart Service Full time
Career Advancement Opportunities

Hobart Service is committed to providing a healthy and safe environment for all employees. We are an equal opportunity employer and value our colleagues' unique perspectives, experiences, and ideas.

Compensation Package: $70,000 - $90,000 per year

The Senior Customer Experience Manager will play a critical role in driving customer satisfaction and loyalty. This role involves supervising a team, developing a culture of high employee engagement, and providing timely order entry and problem resolution for customers.

Essential Duties:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead the assigned team in developing a culture of high employee engagement with a focus on teamwork, excellence, and the customer (internal and external).
  • Provide timely order entry, updates, invoicing, and problem resolution for customers to assist team in reaching key performance indicators.
  • Obtain basic knowledge cross-functionally within ITW Food Equipment Group in order to converse and coach team.


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