Customer Service Representative

2 days ago


Troy, Ohio, United States ITW Full time

**About ITW Food Equipment Group**

We are a leading provider of innovative food equipment solutions, dedicated to empowering foodservice and food retail professionals with high-quality products that deliver consistent results. At the heart of our mission is a passion for creating great food experiences that bring people together.

**Our Ideal Candidate**

We are seeking an experienced Inside Sales Support Specialist to join our team in [Location]. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to internal and external customers, including processing orders, resolving inquiries, and collaborating with field sales representatives and end-users.

**Responsibilities**

Key responsibilities include:

  • Providing timely and accurate order processing and fulfillment
  • Resolving customer inquiries and concerns through effective communication and problem-solving skills
  • Collaborating with field sales representatives and end-users to ensure seamless customer experiences
  • Maintaining accurate records and reporting on sales performance metrics

**Requirements**

To succeed in this role, you will need:

  • A minimum of 3 years' experience in sales or customer support
  • Excellent oral and written communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders
  • Proficiency in Microsoft Office products, including Word, Excel, and Outlook
  • A strong understanding of freight terminology and shipping procedures, as well as credit and collections processes

**What We Offer**

In exchange for your expertise and dedication, we offer:

  • A competitive salary range: $60,000 - $80,000 per year
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off
  • Ongoing training and professional development opportunities to help you grow your career


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