Customer Service Representative
5 days ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to internal and external customers.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a fast-paced environment. You will be responsible for receiving, processing, investigating, and resolving all incoming orders and inquiries from our field sales representatives and end users of our products.
You will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact.
Key Responsibilities:
- Team oriented with the ability to effectively interact with co-workers, customers, sales, and product lines
- Proactive with good decision-making skills, able to work in an empowered environment
- Excellent follow-up skills and attention to detail
- Project management
- Handling wide and varied inquiries from customer calls & emails
Requirements:
- Associate Degree in Business Administration/Marketing or equivalent experience
- 3+ years sales and/or customer support experience
- Excellent oral, interpersonal, and written communication skills
- Proficient in Microsoft Office products including Word, Excel, and Outlook
- Excellent Teamwork, Time Management, Organizational, Follow up, and Planning Skills
- Knowledge of freight terminology and shipping procedures
- Familiarity of Credit and Collections processes
- Ability to read and decipher quotations and purchase orders
- Ability to enter and submit orders accurately
- Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team
Estimated Salary: $55,000 - $65,000 per year
This is a full-time position based in the United States. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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