Employee Experience Specialist

4 days ago

Washington, Washington, D.C., United States Lyft Full time
About the Role

As a Workplace Operations Coordinator at Lyft, you will have the opportunity to make a meaningful impact on our employees' experience. We are looking for a highly motivated and organized individual who can effectively prioritize tasks, manage multiple projects simultaneously, and provide exceptional customer service.

The ideal candidate will be passionate about facilitating a positive employee experience and possess strong interpersonal and communication skills. If you are a results-driven professional who thrives in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Represent Lyft culture in the reception area by maintaining the appearance of the front desk and lobby area, stocking candy stations daily, and managing music content.
  • Manage incoming and outgoing mail/shipment processes, unpack and stock Workplace deliveries, and assist with general conference room bookings.
  • Work through and respond to Zendesk tickets, perform necessary tasks to satisfy general Workplace inquiries, and escalate incidents to the Workplace Operations Specialist and Lead when necessary.
  • Provide consistent workplace-related operational support and maintain an inclusive and safe environment for Lyft employees.
Requirements
  • Possess 2+ years of customer service experience and 1+ year in Workplace-related experience.
  • Be aligned with Lyft's Core values: Make it Happen, Uplift Others, and Be Yourself.
  • Demonstrate strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively.
Benefits
  • Great medical, dental, and vision insurance options.
  • Family building benefits.
  • Pre-tax commuter benefits.
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program.
Salary Range

The estimated base pay range for this position in the Washington D.C. area is $26.18 - $32.73. Salary ranges are dependent on qualifications, experience, and geographic location.

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