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Lead IT Support Technician

2 months ago

Chantilly, Virginia, United States Momentum Full time
Position Overview

Salary Range: $65,000 - $70,000

About Momentum

At Momentum, we pride ourselves on being more than just a technology firm; we are a dynamic team dedicated to delivering cutting-edge solutions in technology, engineering, and intelligence for the Department of Defense. Our mission is to enhance the capabilities of our nation and its defenders through innovative approaches and a commitment to excellence.

Our workforce is spread across the United States, fostering a rich tapestry of diversity and collaboration. We are passionate about our work and uphold our core values, driving us to achieve remarkable results.

Role Summary

The Lead IT Support Technician is responsible for executing a wide range of IT functions, from standard installations to intricate technical challenges, all while operating under minimal supervision. This role requires a high level of expertise in managing complex IT tasks and providing exceptional support to users. The ideal candidate will demonstrate strong judgment, initiative, and the ability to work both independently and as part of a team, often leading technical projects to successful completion.

Key Responsibilities

  • Install and configure desktop systems, laptops, peripherals, and software in various environments.
  • Diagnose and troubleshoot software and hardware issues for desktop and portable devices.
  • Offer guidance and training to users on the effective use of IT resources.
  • Evaluate customer service requests and deliver timely technical solutions.
  • Conduct IT compliance audits as required, ensuring adherence to established policies.
  • Prepare and submit progress reports to team leadership as necessary.
  • Utilize ticketing systems to manage and resolve support requests efficiently.
  • Identify opportunities for process enhancements and document findings.
  • Communicate effectively with users through various channels, including phone and email.
  • Prepare equipment for repurposing or disposal as needed.
  • Provide remote technical support to users in various locations.
  • Oversee software and hardware upgrades across multiple devices.
  • Assist in the relocation and setup of IT equipment for new office spaces.
  • Physical requirements include the ability to lift up to 50 pounds and perform tasks that involve bending, reaching, and moving equipment.

Qualifications

Essential:

  • Proven experience in installing, maintaining, and repairing desktop operating systems and hardware.

Desirable:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Relevant IT certifications in desktop and mobile support.
  • Strong customer service skills and a commitment to excellence.
  • Ability to work independently and demonstrate leadership capabilities.
  • Active security clearance is required.

Join Our Team

At Momentum, we are committed to fostering a supportive and engaging workplace culture. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Our team is our greatest asset, and we strive to create an environment where everyone can thrive.

Our Core Values

We are guided by a set of core values that shape our interactions and define our success:

  • Loyalty: We are dedicated to our customers and our team.
  • Lead by Example: We set the standard through our actions.
  • Go The Extra Mile: We consistently exceed expectations.
  • Stay Humble: We recognize the contributions of others.
  • Be Responsible: We take ownership of our actions.
  • Take Initiative: We proactively address challenges.
  • Build Fun & Positive Relationships: We cultivate strong connections with our colleagues and clients.
  • Believe: We embody the values of Momentum in all aspects of our work.

Equal Opportunity Employer

Momentum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Accommodations: We are dedicated to providing reasonable accommodations for qualified individuals with disabilities in all aspects of employment.