Guest Services Reservations Agent

2 weeks ago


Fort Lauderdale, Florida, United States HEI Hotels & Resorts Full time
Position Overview

As a vital member of our team, the Reservations Operations Specialist plays a crucial role in enhancing the guest experience during the reservation process.

Key Responsibilities
  • Answer incoming calls and warmly welcome potential guests, ensuring a professional and friendly interaction.
  • Actively listen to inquiries and requests to fully understand guest needs.
  • Provide precise information regarding reservations and assist in the booking process efficiently.
Qualifications

The ideal candidate will possess strong communication skills and a passion for delivering exceptional customer service in a hospitality environment.



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