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Customer Service Specialist

2 months ago

Tulsa, Oklahoma, United States Addison Group Full time

We are seeking a dedicated Customer Service Specialist to become a valuable member of our organization.

Compensation Range: $18-20 per hour based on experience.

Position Overview:

  • Manage inquiries from plan participants through multiple communication channels regarding enrollment, distributions, loans, website access, and other plan specifics.
  • Respond to plan sponsor inquiries via phone, fax, and email.
  • Follow up on outstanding information related to participant data.
  • Develop and maintain strong relationships with plan sponsors.
  • Accurately and promptly process distribution requests from plan participants.
  • Assist with company-wide client events as needed.
  • Carry out additional responsibilities as assigned.

Qualifications:

  • Prior experience in a customer service or call center environment.
  • Knowledge of 401k plans is preferred.

Addison Group is committed to being an Equal Opportunity Employer. We provide equal employment opportunities to all employees and job applicants without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or veteran status. Our organization adheres to state and local regulations concerning non-discrimination across all our facilities. Reasonable accommodations are available for individuals with disabilities upon request.