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Customer Service Representative

1 month ago

Tulsa, Oklahoma, United States Tulsa Public Schools Full time
Customer Service Representative

At Tulsa Public Schools, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Enrollment Center, you will provide exceptional customer service to internal and external customers, ensuring a positive experience for all patrons, school personnel, and students.

Key Responsibilities:
  • Provide Spanish translation and interpretation assistance
  • Answer and direct incoming phone calls to all departments
  • Communicate effectively with patrons, school personnel, and students
  • Maintain visitor's logs and process survey questions
  • Collect and update departmental OKR metrics


Requirements:
  • Two years of front-facing customer service experience
  • One year of experience in K-12 settings serving low-income students and communities
  • Fluent in written and oral communication in English and Spanish
  • Proficient in Microsoft Office Suite and Google Office Suite


Bilingual Data Clerk

We are seeking a detail-oriented Bilingual Data Clerk to join our team. As a key member of our Enrollment Center, you will provide exceptional customer service to internal and external customers, ensuring a positive experience for all patrons, school personnel, and students.

Key Responsibilities:
  • Provide Spanish translation and interpretation assistance
  • Answer and direct incoming phone calls to all departments
  • Communicate effectively with patrons, school personnel, and students
  • Maintain visitor's logs and process survey questions
  • Collect and update departmental OKR metrics


Requirements:
  • Two years of front-facing customer service experience
  • One year of experience in K-12 settings serving low-income students and communities
  • Fluent in written and oral communication in English and Spanish
  • Proficient in Microsoft Office Suite and Google Office Suite


Receptionist and Support Specialist

We are seeking a highly skilled Receptionist and Support Specialist to join our team. As a key member of our Enrollment Center, you will provide exceptional customer service to internal and external customers, ensuring a positive experience for all patrons, school personnel, and students.

Key Responsibilities:
  • Provide Spanish translation and interpretation assistance
  • Answer and direct incoming phone calls to all departments
  • Communicate effectively with patrons, school personnel, and students
  • Maintain visitor's logs and process survey questions
  • Collect and update departmental OKR metrics


Requirements:
  • Two years of front-facing customer service experience
  • One year of experience in K-12 settings serving low-income students and communities
  • Fluent in written and oral communication in English and Spanish
  • Proficient in Microsoft Office Suite and Google Office Suite