Retail Customer Service Specialist

2 months ago


Tulsa, Oklahoma, United States The UPS Store Full time

Position Overview:
The Retail Sales Associate is responsible for providing exceptional customer service to all clients by managing and processing packages for courier delivery, as well as operating various office equipment such as copiers, fax machines, and point-of-sale systems. This role involves guiding customers by offering precise information about our range of products and services, ensuring they receive the best value options available.

Key Responsibilities:
- Deliver outstanding customer service to enhance client satisfaction.
- Process shipments and manage package handling efficiently.
- Operate office equipment including copiers, binding machines, and laminators.
- Provide knowledgeable advice on products and services.
- Exhibit excellent customer care and support throughout the sales process.

Ideal Candidate Profile:
The perfect candidate will possess the following qualifications:

  • High School diploma or GED is mandatory.
  • Experience in retail or customer service is essential.
  • Strong communication and interpersonal skills.
  • Able to effectively cross-sell and up-sell services and products.
  • Excellent packing and organizational skills.
  • Proficient in computer applications, including Microsoft Office and Adobe Suite.
  • Exceptional phone etiquette and professionalism.
  • Reliable with a proven work history.
  • Capable of lifting up to 45 pounds when necessary.

About The UPS Store:
The UPS Store is dedicated to supporting individuals and small businesses by providing a comprehensive array of services. We pride ourselves on being your local experts in packing and shipping, while also offering professional printing services, secure mailbox and package acceptance, document shredding, and a variety of office supplies. Our goal is to cater to all your business needs, ensuring a seamless experience for every customer.

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