Front Desk Representative

3 days ago


New York, New York, United States Crunch Fitness Corporate Full time
Job Overview

Crunch Fitness Corporate is seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a welcoming and inclusive environment that reflects our No Judgments philosophy.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Check in members and guests, facilitate messages on club software, and answer phones in a courteous and helpful manner.
  • Communicate special events and promotions to members and guests, and maintain a clean and organized work area.
  • Schedule member service needs, sell retail products, and assist with projects as delegated by club management.
  • Understand and follow all policies, procedures, and standards, and maintain a professional disposition at all times.
Requirements
  • Fluent in English, with strong communication and customer service skills.
  • Proficient reading and writing skills, with the ability to multitask and work in a fast-paced environment.
  • High energy and patience required, with the ability to work a variety of shifts, including mornings, afternoons, and weekends.
  • Able to work independently and as part of a team, with a strong commitment to providing exceptional service to our members and guests.
What We Offer
  • A competitive salary and benefits package, including group health insurance, disability insurance, and life insurance.
  • A complimentary Crunch gym membership, and discounts on services and products.
  • Opportunities for professional growth and development, with a focus on customer service and teamwork.

Crunch Fitness Corporate is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about providing exceptional service to our members and guests.



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