Insurance Professional
4 days ago
A challenging and rewarding career awaits at Auto-Owners Insurance, where our team of caring associates create financial security for individuals and businesses. As an Insurance Professional, you will play a crucial role in helping policyholders navigate their insurance needs and providing exceptional customer service.
Key Responsibilities- Communicate effectively with policyholders and associates at all levels to provide timely and accurate information.
- Establish and maintain working relationships with policyholders to understand their insurance needs and provide personalized recommendations.
- Process requests from policyholders and answer questions regarding existing business, ensuring seamless communication and resolution.
- Collect pertinent information from policyholders to educate them on various insurance types and make informed recommendations based on their needs.
- Perform frontline underwriting in accordance with Company guidelines and rules, handling new business applications, renewals, and endorsements with varying levels of difficulty.
- Bind coverage for policyholders in accordance with applicable eligibility rules and guidelines, ensuring accurate and timely processing.
- Collect information from policyholders to timely and accurately open claims, making computer inquiries and entries relating to policyholder accounts.
- Coordinate with lenders and mortgage companies to ensure seamless communication and resolution.
- Communicate and explain non-renewal and cancelation decisions to policyholders, maintaining a professional and empathetic demeanor.
- Study, obtain, and maintain non-resident licenses required by the Company or statute within the established timeline.
- Work with confidential and/or sensitive information, data, and matters in accordance with Company standards, ensuring the highest level of integrity and discretion.
- Ensure accurate insurance coverage is provided to customers, maintaining a high level of quality and attention to detail.
- Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.
- Several years of related experience and/or training or a Bachelor's degree is required, with the possibility of waiving or changing this requirement based on prior education and/or experience.
- A minimum of two years of customer service experience is preferred, with a strong focus on communication and problem-solving skills.
- Must be able to obtain the necessary resident and/or non-resident licenses needed to complete assigned work.
Auto-Owners Insurance offers a wide range of career opportunities, a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off, including holidays, vacation days, personal time, and sick leave.
If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you.
Equal Employment OpportunityAuto-Owners Insurance is an equal opportunity employer, hiring, transferring, and promoting based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.
Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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