Contact Center Vendor Operations Specialist
4 days ago
Estimated salary: $95,000 - $155,000 per year
About the RoleKLA is seeking a highly skilled Contact Center Vendor Operations Analyst to join our team. In this role, you will be responsible for managing vendor relationships, analyzing call center metrics, and implementing process improvements.
Key Responsibilities:- Develop and implement strategies to improve cost-effectiveness and service delivery
- Oversee partner recruitment, training, and development
- Analyze call center data to identify trends and opportunities for improvement
- Initiate and lead projects to boost performance and streamline processes
We offer a competitive total rewards package, including medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, and paid company holidays.
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Ann Arbor, Michigan, United States KLA Full timeJob OverviewWe are seeking a highly skilled Contact Center Vendor Operations Analyst to join our team. This role involves steering outsourced contact center operations, improving team performance, and devising continuous improvement initiatives that drive excellence.About the RoleSteer outsourced contact center operations, with a history of improving team...
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Ann Arbor, Michigan, United States KLA Full timeAbout the JobThis is an exciting opportunity to join KLA as a Contact Center Vendor Operations Analyst. You'll be responsible for steering outsourced contact center operations, implementing continuous improvement initiatives, and fostering strong vendor relationships.About UsKLA is a global leader in diversified electronics for the semiconductor...
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