Contact Center Vendor Operations Specialist

4 days ago


Ann Arbor, Michigan, United States KLA Full time

Estimated salary: $95,000 - $155,000 per year

About the Role

KLA is seeking a highly skilled Contact Center Vendor Operations Analyst to join our team. In this role, you will be responsible for managing vendor relationships, analyzing call center metrics, and implementing process improvements.

Key Responsibilities:
  • Develop and implement strategies to improve cost-effectiveness and service delivery
  • Oversee partner recruitment, training, and development
  • Analyze call center data to identify trends and opportunities for improvement
  • Initiate and lead projects to boost performance and streamline processes

We offer a competitive total rewards package, including medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, and paid company holidays.



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