Banquet Operations Manager

7 days ago


Montville, Ohio, United States Mohegan Sun Full time
Job Summary

We are seeking a highly skilled and experienced Banquet Operations Manager to join our team at Mohegan Sun. As a key member of our Banquets and Conventions department, you will be responsible for overseeing the planning and execution of events, ensuring seamless service delivery, and maintaining the highest standards of quality and customer satisfaction.

Key Responsibilities
  • Event Planning and Execution: Assist in the planning and coordination of events, including conferences, weddings, and corporate functions, to ensure timely and efficient execution.
  • Team Management: Supervise and train a team of event coordinators, servers, bartenders, and other support staff to ensure excellent service delivery and high-quality event execution.
  • Communication and Collaboration: Foster strong relationships with clients, vendors, and internal stakeholders to ensure seamless communication and collaboration throughout the event planning process.
  • Quality Control and Assurance: Conduct regular site visits and inspections to ensure that events are executed to the highest standards of quality and customer satisfaction.
  • Problem-Solving and Conflict Resolution: Address and resolve any issues or conflicts that may arise during events, ensuring that customer satisfaction is maintained at all times.
Requirements and Qualifications
  • Education and Experience: Five years of experience in banquet supervisory roles in high-volume, fast-paced environments, with a strong background in event planning and execution.
  • Knowledge and Skills: Thorough knowledge of state liquor laws, proper identification procedures, shut-offs, and refusal of service; proficiency in Microsoft Office, Word, Excel, and Outlook.
  • Physical Demands and Work Environment: Ability to lift up to 50 pounds, stand and walk for extended periods, and work in outside elements as needed.
Competencies and Training
  • Strong Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to interact effectively with clients, vendors, and internal stakeholders.
  • Knowledge of Food and Beverage Service: Knowledge of food menus and ingredients, as well as basic knowledge of spirits, beer, wine, glassware, garnishes, and beverage service techniques.
  • Training and Development: Completion of SMART alcohol awareness, Serve Safe Training, and other relevant training programs.
Working Conditions and Requirements
  • Work Schedule and Flexibility: Ability to work various shifts and flexible hours, including evenings, weekends, and holidays.
  • Teamwork and Collaboration: Strong ability to work independently with minimal supervision, as well as collaboratively with other team members to achieve common goals.

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