Front Desk Operations Manager

19 hours ago


Newark, New Jersey, United States Crescent Hotels & Resorts Full time
Job Summary

As a Front Desk Supervisor at Crescent Hotels & Resorts, you will be responsible for overseeing the daily operations of the Front Desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.

Key Responsibilities
  • Interview, hire, train, and recommend performance evaluations for Front Desk staff.
  • Resolve problems and provide open communication to ensure a positive guest experience.
  • Supervise and coordinate the activities of the Front Desk staff to ensure seamless operations.
  • Monitor and analyze guest feedback to identify areas for improvement.
Requirements
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent problem-solving and conflict resolution skills.
  • Knowledge of hotel operations and guest services.


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