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Front Desk Operations Manager

2 months ago

Newark, New Jersey, United States Crescent Hotels & Resorts Full time

Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our hotel operations team, you will be responsible for supervising the daily activities of the Front Desk staff to ensure exceptional guest satisfaction and maximize revenue.

Key Responsibilities:

  • Supervise and Train Front Desk Staff: Provide guidance and support to Front Desk staff to ensure they are equipped to handle guest inquiries, resolve issues, and provide exceptional service.
  • Manage Front Desk Operations: Oversee the daily operations of the Front Desk, including managing guest check-in and check-out, handling room assignments, and ensuring accurate and efficient processing of guest transactions.
  • Monitor and Improve Guest Satisfaction: Conduct regular guest satisfaction surveys and analyze feedback to identify areas for improvement and implement changes to enhance the guest experience.
  • Lead by Example: Demonstrate a strong commitment to providing exceptional guest service and lead by example to inspire and motivate Front Desk staff to do the same.

Requirements:

  • Hotel Operations Experience: Minimum 2 years of experience in a hotel operations role, preferably in a supervisory or management position.
  • Leadership Skills: Proven ability to lead and motivate a team to achieve exceptional results.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, staff, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, with a clear path for career development and advancement.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team-oriented culture that values diversity, equity, and inclusion.