Supply Chain Specialist

6 days ago

New York, New York, United States Gesture Full time
Job Overview

**Job Title:** Logistics-Operations Market Manager

**Company:** Gesture

**Location:** New York, NY

We are seeking a highly organized and customer-focused Logistics-Operations Market Manager to join our innovative team at Gesture. As a key member of our operations team, you will be responsible for overseeing the entire delivery fulfillment process, managing courier recruitment and field operations, and directly handling customer experience and service.

Key Responsibilities
  • **Delivery Fulfillment:**
    • Oversee and manage the end-to-end delivery fulfillment process to ensure timely and accurate deliveries.
    • Monitor delivery performance and implement strategies to improve efficiency and reduce costs.
    • Collaborate with technology teams to optimize delivery routes and manage delivery timelines.
  • **Courier Recruitment and Management:**
    • Lead the recruitment, training, and onboarding of new couriers to ensure a reliable and high performing delivery team.
    • Develop and implement field management strategies to ensure couriers meet performance standards.
    • Foster a positive working environment for couriers, ensuring clear communication, proper support, and performance feedback.
  • **Logistics and Delivery Management:**
    • Coordinate logistics operations, including inventory management, distribution planning, and fleet management.
    • Analyze logistics data to identify areas of improvement, implement best practices, and optimize resources.
    • Ensure compliance with all relevant safety and operational regulations and standards.
  • **Customer Experience and Service:**
    • Serve as the primary point of contact for customers, handling and resolving any delivery related issues or concerns.
    • Work directly with customers to address order issues, provide updates, and ensure a high level of satisfaction.
    • Gather customer feedback and implement improvements in the delivery process to enhance the customer experience.
  • **Operational Efficiency:**
    • Continuously assess market needs and adjust operational strategies accordingly.
    • Manage budget and resources effectively, ensuring cost effective operations.
    • Report regularly on key performance indicators (KPIs) and operational metrics to senior management.
Requirements
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • 2+ years of experience in logistics, supply chain, or operations management, with direct customer service responsibilities.
  • Proven experience in managing delivery fulfillment and courier operations.
  • Strong leadership skills with a focus on team management and development.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Proficient in logistics software and technology solutions.
  • Strong analytical and problem solving skills.
  • Ability to work in a fast paced, dynamic environment and manage multiple priorities.
Preferred Skills
  • Experience in a technology driven logistics environment.
  • Familiarity with the local market and regulations related to logistics and delivery.
  • Experience in directly managing customer relationships and resolving issues.

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