HVAC Service Manager

6 hours ago

Toledo, Toledo, United States Johnson Controls International Full time

Job Summary:

This role oversees the operations of the Truck Based Mechanical HVAC Team, working closely with the Branch HVAC Service Manager. The successful candidate will be responsible for driving profitability and efficiency of the HVAC Service Team, leading customer relationship development and happiness, and ensuring compliance with JCI safety program.

Key Responsibilities:

  • Assist in setting and monitoring goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Lead the execution efforts of assigned Service business, including warranty-related customer issues.
  • Procure and maintain fleet and tool inventory.
  • Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others.
  • Review and approve all L&M quotations.
  • Assist with budgeting, forecasting, accounts payable/receivable.
  • Maintain appropriate staffing levels, hiring, training, and transitioning new employees.
  • Share responsibility for Mechanical Teams' safety performance and training compliance.

Requirements:

  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • Strong ability to prioritize work activities, scheduling, and leading a diverse team.
  • Strong interpersonal, customer service, organizational, and negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience in maintaining monthly to yearly budgets.
  • Experience in skilled trade-related services to diverse customer base in commercial and industrial environments.
  • Demonstrated proficiency in MS Office products and basic Windows environment.

Preferred Qualifications:

  • Diploma in Electronics and/or Mechanical Systems based curriculum.
  • Two to five years prior experience in the HVAC, building controls industry, or construction trades.
  • Five plus years in a service management role directing a similar service deliverable team.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer.

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