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HVAC Service Manager

2 months ago

Toledo, Toledo, United States Johnson Controls International Full time
Job Summary

The HVAC Service Manager will oversee the operations of the Truck Based Mechanical HVAC Team at Johnson Controls International. This role is responsible for driving profitability and efficiency of the HVAC Service Team while leading customer relationship development and happiness.

Key Responsibilities
  • Assist in setting and monitoring goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Lead the execution efforts of assigned Service business to include warranty-related customer issues.
  • Procure and maintain fleet and tool inventory.
  • Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process.
  • Review and approve all L&M quotations.
  • Assist with budgeting, forecasting, accounts payable/receivable.
  • Maintain appropriate staffing levels to accommodate existing and new business needs, hiring, maintaining employee inventory, training, and transitioning new employees as well as the day-to-day performance of the HVAC service team.
  • Share responsibility for Mechanical Teams' safety performance and training compliance to meet industry standards and customer site expectations.
Requirements
  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • Strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.
  • Strong interpersonal, customer service, organizational, and negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience in maintaining monthly to yearly budgets.
  • Experience in skilled trade-related services to diverse customer bases in commercial and industrial environments.
  • Demonstrated proficiency in MS Office products and basic Windows environment.
Preferred Qualifications
  • Diploma in Electronics and/or Mechanical Systems-based curriculum.
  • Two to five years prior experience in the HVAC, building controls industry, or construction trades.
  • Five plus years in a service management role directing a similar service deliverable team.
About Johnson Controls International

Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.