Sales and Service Manager

4 days ago


Portland, Oregon, United States EVRAZ North America Full time
Job SummaryAt EVRAZ North America, we are seeking a highly skilled Sales and Service Manager to join our team in Portland, Oregon. The successful candidate will be responsible for ensuring effective collaboration across departments to deliver high-quality customer service and operational efficiency. This role focuses on coordinating with various teams to meet customer needs, managing service-related issues, and maintaining detailed oversight of sales and service processes. Key Responsibilities
  • Lead and support the inside sales team, setting goals, providing coaching, and driving performance
  • Collaborate with production, operations, and technical teams to ensure seamless order fulfillment and customer service
  • Manage customer service processes, addressing issues, tracking inquiries, and coordinating with internal teams for resolution
  • Analyze data to support strategic decisions and enhance service delivery
  • Oversee accurate reporting on sales activities, customer interactions, and service metrics
  • Support the credit department with managing customer accounts, credit lines, and collections
  • Ensure consistent communication and coordination between sales and other departments to align objectives
  • Investigate customer complaints/product performance and providing support to technical services regarding claims processing as necessary
  • Monitor sales performance, identify areas for improvement, and drive continuous improvement initiatives
Requirements
  • Bachelor's degree or equivalent in Business, Marketing, or a related field
  • Strong customer service orientation and interpersonal skills with the ability to collaborate effectively across departments
  • Solid understanding of flat product specifications, applications, and capabilities
  • Valid motor vehicle operator's license and a clean driving record
  • Proficiency in MS Office and familiarity with CRM and sales management tools
What We Offer
  • Competitive wages and bonus opportunities
  • Family medical, dental, and prescription coverage at minimal employee cost
  • Short and long term disability programs
  • Competitive retirement plans
  • Flexible Spending and Health Savings Accounts
  • Employer-provided and Voluntary Life Insurance options
  • Paid vacations and 10 paid holiday days per year
  • Apprenticeship and career advancement within the company
  • Tuition reimbursement
  • Wellness program

We are an Equal Opportunity Employer and welcome applications from all qualified candidates.



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