Assistant Community Manager

3 days ago

Los Angeles, California, United States GHP Management Full time
Job Summary:

As a key member of our team, the Assistant Community Manager will play a vital role in ensuring the efficient operation of our properties. Reporting directly to the Community Manager, you will be responsible for assuming responsibility for the property in their absence, ensuring seamless day-to-day operations, and providing exceptional customer service to our residents.

Key Responsibilities:
  • Assist the Community Manager in all phases of property operations, including leasing, marketing, and resident relations.
  • Compute, classify, and record data to maintain accurate financial records, while also assisting with leasing, marketing, and resident relations.
  • Accept rental payments, post rents to the computer system, and record monies collected.
  • Prepare bank deposit slips on an ongoing basis and maintain accurate records of all bank deposits.
  • Debit, credit, and total accounts on computer spreadsheets and databases using specialized accounting software.
  • Support the Community Manager in implementing timely collection procedures, in accordance with company policies and practices.
  • Issue 3-Day Notices to Pay or Quit, with timely follow-up on such notices, and forward appropriate documents on delinquent accounts to the attorney for unlawful detainer when necessary.
  • Distribute all company- or community-issued notices.
  • Assist in designing and implementing resident retention programs, as well as maintaining high occupancy levels through support of and participation in leasing activities.
  • Advise residents of referral concessions, if permitted, and assist in marketing the apartment community through ongoing online advertisement, social media interactions, and community outreach marketing.
  • Prepare and distribute marketing materials based on established templates and guidelines, such as newsletters, pamphlets, flyers, etc.
  • Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability.
  • Collect and verify proof of income for prospective residents, communicate leasing requirements and community policies, and follow Fair Housing guidelines.
  • Prepare and complete lease forms or agreements and collect rental deposits.
  • Ensure that model and target apartments are ready for show by visiting them multiple times daily and communicating when units are not market-ready to the Community Manager.
  • Keep abreast of current rental rates, floor plans, locations, and all amenities of the property.
  • Process efficiently and timely all required administrative forms, reports, and related information.
  • Responsible for property maintenance of all resident and property files.
Qualifications:
  • Two or three years of property management experience in operations/resident services.
  • Experience in bookkeeping a plus.
  • One year of working knowledge using Yardi software.
  • Sales and/or leasing experience.
  • General office experience.
  • Proficiency in MS Word, Excel, and Outlook required.
  • Ability to interact effectively with prospects, residents, peers, and management.
  • Excellent customer service skills.
  • Must be extremely organized, oriented, and able to multi-task.
Computer Skills:

Property management software, MS Office Suite, Resident Background/Credit Screening Service.

Communication Skills:

Proficiency in the English language, both written and spoken. Working knowledge of industry software such as Pop Card (digital guest card), Yardi, or similar. Service-oriented, problem-solving, communication, business acumen, cost consciousness, and sales-driven.

Physical Requirements:
  • This position works indoors in a climate-controlled environment with low to moderate noise levels.
  • The incumbent is required to sit, stand, and walk frequently.
  • Lifts up to 20 lbs. occasionally and up to 5 lbs. frequently.
  • Must be able to listen and address complex situations.
  • Utilizes a computer, telephone, telecommunication devices, copiers, collates.
  • Interacts with the general public and holds face-to-face discussions.
Benefits:
  • 100% Employee coverage options for Medical, Dental, Vision.
  • 401(k) plan with employer match.
  • Robust Paid Time off benefits: Vacation, Sick Days, Holidays, and Personal Days.
  • Employee Assistance program.
  • Tuition Assistance.
  • Dependent Care and Medical Flexible Spending Accounts.
  • Life & AD&D Insurance.
  • Pet Insurance.
  • Employee Exclusive Discounts.
  • Lucrative referral bonus program.

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