Technology Support Specialist II
2 weeks ago
Job Title: End User Support Specialist II
Agency: Tarleton State University
Department: Classroom & Lab Support Services
Proposed Minimum Salary: Commensurate
Job Location: Stephenville, Texas
Job Type: Staff
Position Overview:
The End User Support Specialist II operates under general supervision to deliver intricate and specialized technology support for end users. This role may require after-hours availability and necessitates a CJIS Level 3 background check, which can be arranged upon hiring.
Key Responsibilities:
- Technical Support Coordination: Provide comprehensive technical assistance across various environments, including classrooms, computer labs, conference rooms, and office spaces. This role also involves support for specialized audio/visual equipment and Apple products.
- Troubleshooting: Address a wide range of computing and connectivity challenges. Collaborate with faculty, staff, and students to resolve technical issues, ensuring thorough evaluation and follow-up until resolution or escalation.
- Research and Recommendations: Investigate unique user requirements and offer tailored guidance on hardware and software options to align with user objectives and institutional policies.
- Training and Mentorship: Assist and mentor colleagues, including students, in troubleshooting and provide training on advanced software applications.
- Documentation Review: Ensure the accuracy of documentation related to end user support processes and participate in operational planning to achieve departmental goals.
- Technology Evaluation: Assess new technologies for their relevance to user needs and facilitate employee adaptation to new systems to enhance organizational effectiveness.
- Additional Duties: Perform other responsibilities as assigned.
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- A minimum of three years of related IT experience, preferably in higher education.
Knowledge, Skills, and Abilities:
- Proficient in basic computer operations and familiar with advanced IT concepts.
- Strong troubleshooting skills and the ability to work collaboratively.
- Excellent communication skills, capable of conveying technical information to non-technical users.
- Ability to manage multiple tasks and work effectively under pressure.
Compensation:
Salary is commensurate with experience, with a target base annual salary starting at $44,212, negotiable based on funding and candidate qualifications.
Benefits:
- Educational benefits including tuition scholarships for employees and their dependents.
- Comprehensive health insurance coverage.
- Generous paid leave policies including sick leave, holiday pay, and vacation.
- Additional perks such as complimentary tickets to campus events and gym membership discounts.
Qualified candidates are encouraged to submit a complete application for consideration. Applications must include a cover letter, resume, and professional references. Incomplete applications may not be considered.
Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
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