Wireless Sales Specialist
1 week ago
KCI Wireless stands as a premier T-Mobile Premium Retailer, dedicated to the T-Mobile and Metro by T-Mobile brands. With a legacy spanning over 28 years, our team is committed to enhancing the T-Mobile experience and establishing new benchmarks in the industry.
Step into the vibrant realm of wireless sales and customer service with KCI Wireless & Metro by T-Mobile. By joining our enthusiastic team, you will receive unwavering support from skilled professionals throughout your journey. We are firm believers in collective success, where personal accomplishments significantly contribute to the overall team performance. At KCI Wireless, you are more than just a sales representative; you are a customer advocate and a technology aficionado, infusing passion and expertise into every interaction. This role carries substantial responsibility, yet the rewards are immensely fulfilling. Here’s what the position entails:
- Welcoming customers into the retail environment, assisting both casual browsers and serious buyers
- Approaching customers with assurance, discerning their needs, and building genuine relationships
- Transforming inquiries into opportunities to foster trust, educate customers, and propose solutions that may lead to a Metro by T-Mobile purchase
- Delivering outstanding customer service that creates lasting impressions, motivating customers to share their positive experiences
- Skillfully guiding customers in selecting the most appropriate plan tailored to their requirements when they are ready to make a purchase
- Collaborating with your team, ensuring the store is well-maintained, and staying informed about the latest technological products
Qualifications:
- A minimum of one year of experience in retail sales; however, a background in customer service will also be considered
- Preference will be given to candidates with previous experience in wireless communications
- Exceptional communication abilities, demonstrating active listening and making customers feel valued
- Proficiency in technology is preferred
- Strong problem-solving skills are highly regarded
- A high school diploma or GED is required
- Willingness to work flexible retail hours, including weekends and holidays
Perks:
- Competitive total compensation package featuring a base rate of $12/hr, along with commission and accelerator bonuses
- Potential for all-in compensation exceeding $20/hr (base rate, commission, and bonuses)
- Opportunity for up to 7 different compensation payouts each month
- Allocated vacation, personal, and sick leave
- Health benefits and discounts on phone services
- Opportunities for career advancement
- Employee incentives, including trips and contests
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