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Client Engagement Representative

2 months ago

Lafayette, Indiana, United States VASA Fitness Full time

POSITION DESCRIPTION

POSITION TITLE: Customer Services Associate

FLSA STATUS: Hourly

COMPENSATION: Base rate of $11.60 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

ABOUT VASA FITNESS

At VASA Fitness, we strive to cultivate a positive atmosphere for all by providing inclusive, accessible, and contemporary fitness solutions. Our brand is built on a culture that emphasizes unity, enthusiasm, integrity, enjoyment, and trust. This vibrant culture is reflected in the authentic connections formed within our supportive community, leading to transformative experiences for both members and team members.

Our team members embody our values: they BELIEVE in our mission, are DEDICATED, maintain HIGH STANDARDS, and INFUSE ENERGY into every interaction.

BENEFITS OFFERED

We provide a comprehensive benefits package that includes healthcare options for employees working 20 or more hours per week. Every employee receives two complimentary gym memberships—one for personal use and another to share—with additional 401k options.

  • For employees working 30+ hours per week: Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave.
  • For employees working 40 hours per week: Flexible Vacation Plan (salary) & Paid Holidays.

ROLE OVERVIEW

The Customer Services Associate plays a crucial role in ensuring a delightful and impactful experience for our members and guests during every visit. Responsibilities include warmly welcoming members, fostering personal connections, promptly addressing issues, maintaining equipment organization, and ensuring the facility remains impeccably clean. This role is essential in making a strong first impression of VASA Fitness, promoting memberships, facilitating upgrades, and guiding guests and members throughout the facility.

KEY RESPONSIBILITIES

  • Exhibit a genuine and friendly demeanor when interacting with guests and members.
  • Welcome guests and members with a smile, maintaining eye contact and a courteous tone.
  • Anticipate the needs of guests and members, providing clear guidance, accurate information, and support through our tools and technology.
  • Maintain familiarity with our membership options, pricing, amenities, add-on services, and class formats.
  • Conduct facility tours following the Guest to Member Journey, promote memberships, assist members with upgrades, schedule personal training consultations, and enroll members in personal training sessions.
  • Continuously seek ways to enhance the Guest and Member experience by sharing feedback with leadership and collaborating with the team to implement improvements.
  • Fulfill daily responsibilities to uphold VASA's high standards, including following check-in procedures, performing daily cleaning tasks, conducting hourly facility inspections, restocking merchandise, and processing sales.