Veterinary Client Service Representative
1 day ago
Key Responsibilities:
- Deliver exceptional client service by facilitating veterinary clients' needs throughout their visit, including communicating with service departments, processing paperwork, handling financial transactions, and scheduling appointments.
- Develop a strong working knowledge of service departments and hospital workflows to provide excellent service to clients and patients.
- Assist in preparing client bills with discounts applied and collecting deposits, remaining balances, and past due bills while maintaining confidentiality.
- Liaisons will determine the urgency of emergencies and use critical thinking to find alternative solutions for upset clients.
- This role requires flexibility, with mostly 8am-5pm hours but subject to change based on department needs.
- Assist with reception desk duties and be cross-trained in other departments to help with shortages.
- Attend monthly staff meetings, be on-call occasionally for Saturday morning ECC shifts, and participate in some holidays.
Requirements:
- High School Diploma/GED.
- One year of clerical experience in a medical clinic/veterinary office or related customer service experience.
Skills Needed:
- Personable with people.
- General Computer Skills.
- Strong Customer Service skills.
- Proficient Data Entry skills.
- Cash Handling experience.
- Multi-tasking.
- Strong Communication Skills.
Additional Information:
- Purdue University is an EOE/AA employer.
- All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
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