Veterinary Client Service Representative

23 hours ago


West Lafayette, Indiana, United States Purdue University Full time
Job Summary

Key Responsibilities:
  • Deliver exceptional client service by facilitating veterinary clients' needs throughout their visit, including communication with service departments, processing paperwork, handling financial transactions, and scheduling appointments.
  • Develop a strong working knowledge of service departments and hospital workflows to provide excellent service to clients and patients.
  • Assist in preparing client bills with discounts applied and collecting deposits, remaining balances, and past due bills while maintaining confidentiality.
  • Liaisons will determine the urgency of emergencies and use critical thinking to find alternative solutions for upset clients.
  • This role requires flexibility in working hours, including 8am-5pm, with potential changes based on department needs.
  • Assist with reception desk duties and cover shifts as needed.
  • Perform miscellaneous duties and be cross-trained in other departments to help with shortages.

Requirements:
  • High School Diploma/GED.
  • One year of clerical experience in a medical clinic/veterinary office or related customer service experience.

Skills Needed:
  • Personable with people.
  • General Computer Skills.
  • Strong Customer Service skills.
  • Proficient Data Entry skills.
  • Cash Handling experience.
  • General cleaning.
  • Multi-tasking.
  • Strong Communication Skills.

Additional Information:
  • Purdue University is an EOE/AA employer.
  • All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.


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