Technical Account Manager

6 days ago


Reston, Virginia, United States Qualtrics Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our XM Success Team. As a Technical Account Manager, you will be responsible for providing white-glove support to our largest customers, executing technical revisions to meet their needs, and ensuring optimal utilization and impact of our platform.

Key Responsibilities
  • Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on behalf of our customers.
  • Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions.
  • Become an expert at the company for our most strategic platform capabilities and understanding the customers' platform needs.
  • Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible.
  • Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort.
Requirements
  • Bachelor's degree from a competitive university.
  • 1-2 years experience working in a technical, consulting, or client-facing role.
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
  • Comfort in working both autonomously and collaboratively.
  • Ability to articulate technical concepts to a non-technical audience.
  • Detail-oriented with an ability to prioritize and meet deadlines.
  • Familiarity with software and front-end development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills.
About Qualtrics

Qualtrics is a leading Experience Management platform that helps organizations deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are committed to creating a supportive environment with opportunities to work both autonomously and collaboratively.

We offer a range of benefits, including in-office perks, relocation bonus, 30 paid days off, Qualtrics Experience Program, and Wellness Reimbursement Program. Our hybrid work model allows for flexibility and work-life balance.

Qualtrics is an equal opportunity employer and is committed to the inclusion of all qualified individuals. We ensure that persons with disabilities are provided with reasonable accommodations.



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