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Regional Operations Manager

2 months ago

Dallas, Texas, United States Avenue5 Residential Full time
About the Regional Manager Role

We are seeking a highly skilled and experienced Regional Manager to join our team at Avenue5 Residential. As a Regional Manager, you will be responsible for the overall operations of several properties, ensuring efficient operations, overseeing vendor contracts and maintenance, lease administration, monthly reporting, and providing a positive experience for residents, associates, and property owners.

Key Responsibilities:
  • Oversee the operations of several properties, including resident satisfaction and retention, full resident lifecycle activities, property P&L, and property marketing in accordance with company standards.
  • Ensure a high level of client customer satisfaction.
  • Manage full associate life cycle, including recruiting, mentoring, and performance management.
  • Create strategic marketing plans to attract and retain residents in conjunction with the Avenue5 marketing team.
  • Manage the properties' annual budget, P&L statements, general ledger, and create necessary reports for property owners and Avenue5 leadership.
  • Understand the operations guidelines for each property established within the Property Management Agreement.
  • Regularly inspect properties to ensure the highest level of curb appeal, office, and maintenance operations, and competitive market positioning.
  • Respond to escalated resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
  • Oversee site natural disaster and emergency evacuation plans.
  • Oversee the management of property and associate safety records, property loss claims, and risk management initiatives.
Requirements:
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • Five to ten years of property management experience required.
  • Three to five years of direct management experience required.
  • Prior experience in Yardi or another equivalent property management system required.
  • Real estate license as required by state or local law.
  • Understanding of HUD and/or loan assistance process preferred.
  • Knowledge of P&L Statements, GL's, budgeting, etc. required.
  • Three to five years of ownership-level responsibilities of resident rental lifecycle activities required.
Skills and Requirements:
  • Ability to effectively interact with residents, suppliers, other associates, and clients.
  • Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
  • Ability to relay technical concerns with adequate detail, quickly and accurately.
  • High degree of initiative and problem-solving ability.
  • Intermediate level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
  • Ability to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
  • Ability to write reports, business correspondence.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
  • Ability to work independently and prioritize effectively in a fast-paced environment.
  • Ability to cope and defuse situations involving angry or difficult people.
Scheduling:
  • Required to maintain a regular schedule, which may require working overtime, weekends, and non-traditional holidays.
  • Ability to travel, including overnight.
Environment:
  • Exposure to an environment typically found in an office building.
  • Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in different regions).
  • Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
  • Potential exposure to communicable diseases through frequent contact with the public.
  • Possible exposure to short-tempered or aggressive people.
  • Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.
Physical Requirements:
  • Avenue5 Residential will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.
  • Ability to lift, push, and pull up to 40 pounds.
  • Hearing and visual ability to observe and detect signs of emergency required.
  • Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
  • Talking and expressing or exchanging ideas by means of the spoken word.
  • Perceiving the nature of sounds at normal speaking levels with or without correction.
  • Ability to receive detailed information through oral communication and to make the discriminations in sound.
  • Visual requirements, including color, depth perception, and field vision.
  • Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
  • Ability to tolerate stressful situations.
  • Ability to work under minimal to moderate supervision.