Spa Sales Consultant

2 weeks ago

Columbus, Ohio, United States Hand & Stone - New Albany Full time
Overview of the Role and Establishment

Hand and Stone Massage and Facial Spa - New Albany is dedicated to providing exceptional wellness services to the community. Our establishment is committed to fostering a supportive environment for both clients and staff, ensuring a welcoming atmosphere for all.

As a member of our dynamic team, you will play a crucial role in promoting our diverse range of services and products. We are seeking motivated sales professionals who are passionate about customer service and eager to contribute to a collaborative team culture. Your commitment to excellence will help us maintain our high standards and deliver an outstanding experience to our clients.

Key Responsibilities:
  • Consistently uphold sanitation standards throughout the year.
  • Meet and exceed sales targets for memberships, gift cards, and service enhancements.
  • Communicate effectively with clients, colleagues, and management.
  • Manage appointment scheduling, confirmations, and daily operations.
  • Advocate for the health benefits of regular spa visits and assist clients with their needs.
  • Provide a warm and welcoming experience for clients before and after their appointments.
  • Stay informed about current promotions, products, and services.
  • Follow sales scripts for memberships and gift cards as outlined by Hand and Stone.
  • Make informed recommendations for service enhancements.
  • Learn and execute Hand and Stone's signature services.
  • Maintain accurate client treatment records.
  • Engage with the community to promote our services and boost sales.
  • Support management and team members to ensure a positive customer experience.
  • Actively listen to client feedback and adapt accordingly.
  • Maintain a professional and organized work environment.
  • Contribute to personal and professional development, as well as team success.
  • Participate in spa challenges for various incentives and rewards.
  • Oversee front desk operations and assist in resolving customer conflicts.
Qualifications:
  • Experience in sales and/or customer service, particularly in membership sales.
  • Strong verbal and written communication skills.
  • Ability to learn quickly and adapt to various situations.
  • Team-oriented with the ability to work independently.
  • Proficient in computer skills; experience with retail and appointment systems is a plus.
  • Excellent organizational and multitasking abilities.
  • Self-motivated with a customer-centric approach.
  • Professional demeanor and strong customer service skills.
  • Able to work collaboratively towards shared goals.
  • Flexible availability, including evenings and weekends.
  • Personable and able to connect with clients effectively.
  • Open to ongoing learning and professional growth.
  • Detail-oriented with the ability to follow instructions accurately.
  • Experience with spa software is advantageous.
Work Environment:
  • Modern and professional spa atmosphere designed for relaxation and accessibility.
  • Warm and friendly workplace culture that feels like family.
  • A safe and comfortable environment where employees are valued.
  • Team-oriented culture that encourages friendly competition and celebrates achievements.
  • Goal-driven establishment offering educational resources for employee success.
  • Structured yet flexible scheduling with special events to promote our services.
  • Respectful and inclusive organizational structure.
  • A workplace dedicated to delivering exceptional services and fostering strong relationships.
  • Leadership committed to your success with resources for advancement.
Incentives:
  • Paid time off
  • Sales incentives and contests
  • 401k options
  • Comprehensive training provided before starting
  • Employee rewards program
  • Referral bonuses for new hires
  • Monthly complimentary spa services
  • Discounts on retail products and services
  • Access to member pricing for gift cards
  • Uniforms provided
  • Flexible scheduling options
Compensation:
  • Hourly base pay with additional commission on sales
  • Opportunities for advancement based on performance
  • Performance-based bonus incentives

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