Service Assistant
1 week ago
City Winery is a unique and dynamic workplace where wine, food, and live entertainment come together to create an unforgettable experience. Since 2008, we have been turning heads across the nation with our amazing live performances, delectable cuisine, and award-winning, locally produced wines.
Who We Are Looking ForWe are seeking a highly motivated and detail-oriented Service Assistant to join our team. As a Service Assistant, you will be responsible for providing exceptional guest experiences by clearing, sanitizing, and resetting tables, and ensuring all areas are well-stocked and tidy. You will directly support servers and/or bartenders during service, performing any tasks necessary to ensure a high-quality guest experience.
Responsibilities- Provide guest hospitality by clearing, cleaning, and replenishing tables, settings, and all service areas.
- Assist waitstaff and bartenders as needed to perform guest-related duties.
- Ensure polished and clean presentation of all areas.
- Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils.
- Support servers by setting-up and replenishing service stations, trash containers liners, and bus stations.
- Maintain service areas, clean up spills as needed.
- Fulfill guest dining requests as needed and facilitate communication of guest requests to servers.
- Make every effort to meet guest's needs by either obtaining requested items for guest or communicating needs to server or management team.
- Greet guests upon seating and fill water glasses.
- Adhere to sanitation and safety policies.
- Follow all company policies, procedures, and guidelines.
- Strong work ethic, team player, and exceptional guest service skills.
- 1+ year experience as a Busser or Runner in a fast-paced, high-volume service environment preferred and/or equivalent relevant experience.
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit.
- Ability to navigate venue conditions, including tight spaces, dark room, and loud environment.
- Polished presentation.
- Ability to take direction from others.
- Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment.
- Aptitude to resolve problems.
- Ability to work both independently and in a team environment.
- Ability to work a flexible schedule including days, nights, weekends, and holidays.
- Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting, and carrying up to 50 pounds.
City Winery offers a competitive pay plus generous benefits package, an atmosphere of learning and development opportunities, and a fun team of passionate individuals who share your love of hospitality. As a Service Assistant, you will have the opportunity to provide guests with unforgettable nights filled with music and wine, and to be a part of a growing company with abundant opportunities for advancement.
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