Customer Solutions Advocate
5 days ago
Fifth Third Bank is seeking a highly skilled Customer Solutions Advocate to join our team. As a key member of our customer service team, you will be responsible for resolving delinquency issues and providing exceptional customer service to our clients.
Key Responsibilities- Delinquency Resolution: Utilize your excellent communication and negotiation skills to resolve delinquency issues with customers, ensuring a mutually beneficial resolution.
- Customer Service: Provide top-notch customer service to our clients, responding to their inquiries and concerns in a timely and professional manner.
- Account Management: Monitor delinquent accounts to identify opportunities for resolution, and work with customers to find alternative solutions to repossessions, bankruptcies, and foreclosures.
- Communication: Effectively communicate with customers, colleagues, and leadership to ensure seamless resolution of delinquency issues.
- Problem-Solving: Utilize your analytical skills to identify and resolve complex customer issues, ensuring a positive customer experience.
- Education: High school diploma or equivalent required.
- Experience: Minimum one year of experience in collections, customer service, sales, or customer solutions advocacy.
- Skills: Excellent communication, negotiation, and problem-solving skills; ability to work in a fast-paced environment; proficiency in Microsoft Office products.
Fifth Third Bank is a leading financial institution committed to providing exceptional customer service and innovative financial solutions. We are proud to have an engaged and inclusive culture, and we promote and ensure equal employment opportunity in all employment decisions.
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