Current jobs related to Customer Solutions Advocate/Collections - Cincinnati, Ohio - Fifth Third Bank
-
Credit and Collections Specialist
4 weeks ago
Cincinnati, Ohio, United States LHH Recruitment Solutions Full timeJob Title: Credit and Collections SpecialistWe are seeking a detail-oriented Credit and Collections Specialist to join our team at LHH Recruitment Solutions. The ideal candidate will be responsible for assessing the creditworthiness of both new and existing customers, monitoring account aging, and ensuring timely collections on outstanding balances.Key...
-
Credit and Collections Professional
2 months ago
Cincinnati, Ohio, United States LHH Recruitment Solutions Full timeJob SummaryLHH Recruitment Solutions is seeking a skilled Credit and Collections Specialist to join our team. As a key member of our financial operations, you will be responsible for managing and maintaining our accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing...
-
Commercial Collections Specialist
4 weeks ago
Cincinnati, Ohio, United States LHH Recruitment Solutions Full timeJob Title: Commercial Collections SpecialistLHH Recruitment Solutions is seeking an experienced accounts receivable professional to join our team. As a Commercial Collections Specialist, you will be responsible for managing and executing the collection of outstanding commercial accounts receivable.Key Responsibilities:Manage and execute the collection of...
-
Commercial Collections Specialist
2 weeks ago
Cincinnati, Ohio, United States LHH Recruitment Solutions Full timeJob DescriptionLHH Recruitment Solutions is seeking an experienced accounts receivable professional to specialize in Business to Business collections. This role involves managing and executing the collection of outstanding commercial accounts receivable, as well as assessing the creditworthiness of new customers.Responsibilities:Manage and execute the...
-
Credit and Collections Specialist
2 months ago
Cincinnati, Ohio, United States LHH Recruitment Solutions Full timeJob SummaryLHH Recruitment Solutions is seeking an experienced Accounts Receivable professional to join our team. As a Credit and Collections Specialist, you will play a crucial role in analyzing customer credit worthiness and collecting on aging receivables.Key ResponsibilitiesBuild Strong Relationships with our customer base, fostering a positive and...
-
Commercial Collections Specialist
2 weeks ago
Cincinnati, Ohio, United States LHH Recruitment Solutions Full timeJob OverviewCommercial Collections SpecialistLHH Recruitment Solutions is seeking an experienced accounts receivable professional to specialize in Business to Business collections. This role involves managing and executing the collection of outstanding commercial accounts receivable, as well as assessing the creditworthiness of new customers. Ideal...
-
Collections and Credit Management Professional
2 months ago
Cincinnati, Ohio, United States LHH Recruitment Solutions Full timeJob OverviewLHH Recruitment Solutions is seeking a detail-oriented Credit and Collections Specialist to join our team. The ideal candidate will be responsible for assessing the creditworthiness of both new and existing customers.Key Responsibilities:Evaluate creditworthiness of both new and existing customers using financial software and analytical...
-
Customer Relationship Advocate
2 weeks ago
Cincinnati, Ohio, United States Fidelity Investments Full timeJob Opportunity:About the RoleFidelity Investments is seeking a highly motivated and dedicated Customer Relationship Advocate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued clients, answering inbound phone calls, and supporting their financial needs.Key...
-
Customer Relationship Advocate
1 week ago
Cincinnati, Ohio, United States Fidelity Investments Full timeRole OverviewThe Customer Relationship Advocate role at Fidelity Investments is a unique opportunity to develop your early career growth with personalized support, skill development, and training. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will...
-
Cincinnati, Ohio, United States Fidelity Investments Full timeJob OverviewAbout the RoleFidelity Investments is seeking a highly motivated and dedicated Customer Relationship Advocate to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service and support to our valued clients.Key ResponsibilitiesAs a Customer Relationship Advocate, you will be responsible...
-
Cincinnati, Ohio, United States Fidelity Investments Full timeRole OverviewThe Customer Relationship Advocate Career Development Experience at Fidelity Investments is a unique opportunity for early career growth. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of...
-
Collections Specialist
1 week ago
Cincinnati, Ohio, United States CORT Full timeAbout the RoleWe are seeking a skilled Collections Specialist to join our team in West Chester, OH. As a key member of our consumer collections team, you will be responsible for evaluating customer information, making payment arrangements, and resolving customer service issues.ResponsibilitiesEvaluate customer information to determine the best course of...
-
Cincinnati, Ohio, United States Fidelity Investments Full timeJob Description:The RoleWe are seeking a Customer Relationship Advocate to join our team at Fidelity Investments. As a Customer Relationship Advocate, you will provide outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients.You will develop skills to assist with a broad range of client needs, including trade...
-
Medical Customer Service Specialist
2 weeks ago
Cincinnati, Ohio, United States SF Staffing Solutions Full timeJob Summary:As a Medical Customer Service Specialist at SF Staffing Solutions, you will be responsible for performing with confidence, both forensic and clinical specimen collection. This role requires phlebotomy experience, particularly in pediatric and geriatric capillary and venipuncture. A Phlebotomy Certification is mandatory, with a California...
-
Cincinnati, Ohio, United States Fidelity Investments Full timeJob Description:The RoleFidelity Investments is seeking a Customer Relationship Advocate to join our team. As a Customer Relationship Advocate, you will be responsible for providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs,...
-
Collections Specialist
1 week ago
Cincinnati, Ohio, United States Strategic HR Client Job Openings Full timeJob DescriptionStrategic HR Client Job Openings is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting certified delinquent taxes and debts owed to state government agencies, including college debt.Key Responsibilities:Negotiate and structure payments with debtors.Maintain a high...
-
Nurse Advocate
4 weeks ago
Cincinnati, Ohio, United States strategic HR inc. Full timeJob Title: Registered Nurse AdvocateStrategic HR Inc. is seeking a compassionate and experienced Registered Nurse Advocate to join our team in Cincinnati, OH.About the Role:As a Registered Nurse Advocate, you will be the main point of contact for our clients, visiting and assessing them in their homes, conducting medical analysis, helping manage medications,...
-
Collections Specialist
2 weeks ago
Cincinnati, Ohio, United States CORT Full time{"title": "Collections Specialist", "description": "OverviewCORT Furniture Rental is seeking a skilled Collections Specialist to join our team in West Chester, OH. As a key member of our small, cohesive team, you will be responsible for evaluating customer accounts, making payment arrangements, and resolving customer service issues.ResponsibilitiesEvaluate...
-
Collections Specialist
4 weeks ago
Cincinnati, Ohio, United States General Electric Credit Union Full timeCollections SpecialistAt General Electric Credit Union, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in connecting with members who have outstanding balances owed to the credit union, providing payment solutions, and remedying delinquency on accounts.Key Responsibilities:Collect...
-
Collections Specialist
1 week ago
Cincinnati, Ohio, United States General Electric Credit Union Full timeCollections Specialist Job DescriptionAt General Electric Credit Union, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in connecting with members who have outstanding balances owed to the credit union to provide payment solutions and remedy delinquency on accounts.Key...
Customer Solutions Advocate/Collections
3 months ago
Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.
Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
- Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
- Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
- Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution
- Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service
- Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
- Mentor and train peers while functioning as a Customer Solution's subject matter expert
- Escalatecomplaintsand/or accounts withuniquecircumstancestoleadership as outlined by the bank's complaint management program
SUPERVISORY RESPONSIBILITIES: None.
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.
MINIMUM KNOWLEDGE &
SKILLS REQUIRED:
- High school diploma or equivalent
- Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
- Proficient oral, written, and intrapersonal communication skills
- Exemplary comprehension, listening and negotiation skills
- Excellent customer service skills with both external and internal customers
- Attention to detail
- Excellent conflict management skills
- Ability to work in a Call Center environment
- Basic mathematical and analytical skills
- Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
- Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
- Self-motivated, professional with strong organizational and problem-solving skills
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr