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Sales Support Representative

2 months ago

Quincy, Massachusetts, United States Ferguson Full time

About Ferguson

Ferguson is a leading value-added distributor across various end markets, including residential, non-residential, new construction, and repair, maintenance, and improvement (RMI). With a portfolio of over 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and a wide range of products.

Job Summary

We are seeking a motivated Sales Support Representative to join our team. As a Sales Support Representative, you will provide exceptional customer service, assist with sales functions, and work closely with our sales team to deliver outstanding results.

Key Responsibilities

  • Support the commercial customer group by providing excellent customer service and addressing customer concerns.
  • Assist with behind-the-scenes sales functions, such as answering sales calls, resolving customer issues, and recommending products and solutions.
  • Provide hands-on assistance as needed, including helping customers on the parts counter and providing backup support in the warehouse.
  • Present job quotes and provide accurate pricing and inventory information to customers.
  • Utilize customer relationship management (CRM) systems and phone systems effectively.
  • Collaborate with sales associates to provide exceptional customer service for both existing and prospective customers.

Requirements

  • 0-3 years of sales and/or customer service experience preferred.
  • Plumbing, commercial, or mechanical sales experience is a plus.
  • A desire to learn and a drive to succeed.
  • Passion for collaboration and a desire to assist customers across the team.
  • Ability to build long-lasting relationships while balancing business and customer needs.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy, including Microsoft Office.
  • Strong written and verbal communication skills.

Why Choose Ferguson?

By joining Ferguson, you will have the opportunity to work with a leading business that values its associates and offers a range of benefits and opportunities for growth and development. Our benefits package includes medical, dental, vision, retirement savings, paid leave, employee assistance programs, and more.