Sales Support Representative
4 days ago
Ferguson Enterprises is seeking a motivated and detail-oriented Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our commercial customer group by providing exceptional customer service and assisting with behind-the-scenes sales functions.
Responsibilities:- Assist with answering sales calls for general information and addressing customer concerns or questions
- Help customers by recommending the best products and solutions to support their needs
- Provide hands-on assistance on an as-needed basis, such as helping assist customers on the parts counter and providing backup support in the warehouse
- Present job quotes and provide accurate pricing and inventory information to customers
- Use customer relationship management (CRM) system and phone system effectively
- Work together with Sales associates to provide outstanding customer service for both existing and prospective customers
- 0-3 years sales and/or customer service experience preferred
- Plumbing, commercial, or mechanical sales experience is a plus
- A desire to learn with a drive to succeed
- Passion for collaboration and desire to assist customers across the team
- Ability to build long-lasting relationships while balancing business and customer needs
- Drive to act and respond quickly to customer needs and make decisions in a timely manner
- General digital literacy including Microsoft Office
- Strong written and verbal communication skills
- A competitive pay range of $35.89 per hour
- A comprehensive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match
- Opportunities for professional and personal growth, including a structured 8-week training program and on-the-job learning opportunities
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all associates
Ferguson Enterprises is an equal opportunity employer and complies with all wage regulations. We are committed to providing a safe and inclusive work environment for all associates.
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Sales Support Representative
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