Commercial Sales Support Representative

1 week ago


Quincy, Massachusetts, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a motivated Sales Support Representative to join our team in Quincy, MA. As a Sales Support Representative, you will play a critical role in supporting our commercial customer group, providing exceptional customer service, and assisting in various behind-the-scenes sales functions.

Responsibilities
  • Support commercial customers with sales-related inquiries and concerns
  • Assist in answering sales calls, addressing customer questions, and recommending products and solutions
  • Provide hands-on assistance in the warehouse and on the parts counter
  • Present job quotes and provide accurate pricing and inventory information
  • Utilize customer relationship management (CRM) system and phone system effectively
  • Collaborate with Sales associates to provide outstanding customer service
Requirements
  • 0-3 years sales and/or customer service experience preferred
  • Plumbing, commercial, or mechanical sales experience is a plus
  • Desire to learn and drive to succeed
  • Passion for collaboration and customer service
  • Ability to build long-lasting relationships and balance business and customer needs
  • Drive to act and respond quickly to customer needs
  • General digital literacy, including Microsoft Office
  • Strong written and verbal communication skills
What We Offer
  • Structured 8-week training program with on-the-job learning opportunities
  • Opportunity to learn and grow, with a focus on promoting from within
  • Competitive benefits package, including health, dental, vision, paid time off, and a 401(k) with a company match
  • Meaningful and inclusive enhancements, such as mental health coverage, gender affirming and family building benefits, paid parental leave, and associate discounts
About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, with a diverse range of products and services across multiple businesses. We are committed to providing world-class customer service and expert advice to our customers, with a focus on building long-term relationships and driving business growth.



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