Operations Manager

4 days ago

Baltimore, Maryland, United States Michaels Full time

About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Michaels. As a key member of our leadership team, you will be responsible for leading the operational processes to deliver sales and profits while protecting our assets.

Key Responsibilities

  • Assist the Store Manager in planning and supporting the scheduling and execution of store workload.
  • Lead and manage adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
  • Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Achieve your KPI's; manage your team to achieve their role KPI's.
  • Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
  • Manage and execute the inventory management processes in store.
  • Manage and execute merchandise operations and Omni channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
  • Serve as Manager on Duty (MOD).
  • Acknowledge customers, help locate product and provide solutions.
  • Cross trained in Custom Framing selling and production.
  • Assist with Omni channel processes.

Requirements

  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.

Applicant Requirements

  • Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

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