Access Service Representative

1 week ago


San Diego, California, United States Sharp HealthCare Full time
Job Summary

We are seeking a highly skilled Access Service Representative to join our team at Sharp Mesa Vista Hospital. As an Access Service Representative, you will play a critical role in ensuring the smooth processing of patient registrations, while providing exceptional customer service and promoting a positive patient experience.

Key Responsibilities
  • Registration and Scheduling: Coordinate all registration functions necessary to ensure the processing of a clean claim, including obtaining and processing patient demographics, visit, and financial information.
  • Customer Service: Utilize AIDET, key words at key times, On-Stage Behavior, and support 5-star results on patient satisfaction. Communicate effectively both orally and in writing, using tact and empathy in working with customers under stressful situations.
  • Collections and Insurance Verification: Follow department guidelines for providing patient with estimate letter. Request payment of co-pay, deductible, estimated out of pocket, or good-faith deposit in a manner specified in department and hospital policies. Verify insurance coverage and prioritize billing order of insurance plans.
  • Regulatory Responsibilities: Observe EMTALA regulations by avoiding communication of financial information until medical screening is completed. Review Conditions of Admission (COA) and update appropriate Centricity fields related to status of ADHC, No Publish, Notice of Privacy Practices, and Patient Rights.
Requirements
  • Education: High School Diploma or Equivalent
  • Experience: 2 Years experience in a business service setting
  • Skills: Knowledge of Medical Terminology, insurances, billing, and collections guidelines/criteria, Local, State, and Federal regulations governing registration/billing activities, ICD-10, CPT, and/or RVS coding
Preferred Qualifications
  • Education: H.S. Diploma or Equivalent
  • Experience: Experience communicating and discussing personal and financial matters with patients and/or their representatives
Sharp HealthCare is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.



  • San Marcos, California, United States Christus Health Full time

    Overview:The Patient Access Representative plays a crucial role in ensuring a smooth and welcoming entry for patients at our healthcare facilities. This position is dedicated to establishing encounters for patients who qualify for outstanding customer service. The representative is responsible for maintaining precise data entry, including demographic and...


  • San Diego, California, United States Sharp HealthCare Full time

    Job SummarySharp HealthCare is seeking a highly skilled Access Service Representative to join our team at Sharp Memorial Hospital. As an Access Service Representative, you will play a critical role in ensuring the smooth operation of our patient access services, providing exceptional customer service, and maintaining accurate patient records.Key...


  • San Diego, California, United States Rady Children's Hospital Full time

    Job Summary:The Patient Access Representative II plays a vital role in securing and providing accurate medical business information to patient families/guardians and funding sources. This position requires strong communication and interpersonal skills to interpret, identify, communicate, and detail information in a dynamic team environment.Key...


  • San Diego, California, United States Pilot Freight Service Full time

    Position Title: Customer Service Representative - Part-TimeJob Category: Stations-WestRequisition Number: CUSTO03826Overview:Pilot Freight Services is looking for a dedicated part-time Customer Service Agent to join our team.Key Responsibilities:Maintain consistent and precise communication with customers, cartage agents, and other personnel.Provide accurate...


  • San Diego, California, United States San Diego Mission Bay Resort Full time

    Position OverviewThe San Diego Mission Bay Resort is a magnificent 357-room establishment, featuring a variety of dining experiences, a beautifully renovated swimming pool, a children's pool, breathtaking Bay views, fire pits, and much more. We are eager to welcome a new Guest Services Representative to our Mission Bay family.Role Responsibilities:As a Guest...


  • San Marcos, California, United States Christus Health Full time

    DescriptionSummary:Patient Access representatives facilitate a welcome and easy access to the facility / clinics and are responsible for establishing an encounter for any patient who meets the guidelines for exceptional customer service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each...


  • San Diego, California, United States Remington Hotels Full time

    Position: Guest Services Representative at Remington HotelsKey Responsibilities:Welcome and assist patrons with their arrival and departure processes.Manage financial transactions and accurately record charges.Coordinate room assignments and oversee booking management.Offer insights on accommodation rates and available promotions.Work Environment:Remington...


  • San Diego, California, United States La Maestra Community Health Centers Full time

    Job Title: Patient Service Representative at La Maestra Community Health CentersJob Summary: We are seeking a highly skilled and compassionate Patient Service Representative to join our team at La Maestra Community Health Centers. As a key member of our patient access team, you will play a vital role in ensuring a seamless and personalized experience for our...


  • San Diego, California, United States Family Auto Service Full time

    About the RoleFamily Auto Service is seeking a highly skilled Sales/Service Advisor to join our team. As a Sales/Service Advisor, you will be responsible for selling and promoting all products and services offered by our company, while following our store standards and expectations.Key ResponsibilitiesPromptly greet customers in a professional and courteous...


  • San Diego, California, United States Pilot Freight Service Full time

    Customer Service 1Job Category: Stations-West Requisition Number: CUSTO004437Job OverviewPilot Freight Services is in search of a dedicated Customer Service 1 for our operations.Key Responsibilities:Maintain consistent and precise communication with clients, cartage agents, and internal personnel.Provide accurate rate quotations for shipments.Monitor and...


  • San Diego, California, United States New Leaf Biofuel LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Improvement Representative to join our team at New Leaf Biofuel LLC. As a key member of our operations team, you will play a pivotal role in ensuring our valued customers' overall satisfaction and success.Key ResponsibilitiesImprove and maintain our reputation by establishing yourself...


  • San Diego, California, United States Howard Johnson San Diego Full time

    Position Overview: The Guest Services Representative plays a crucial role in ensuring a seamless check-in and check-out experience for hotel guests. This position involves utilizing the property management system to efficiently manage guest transactions, processing payments in accordance with hotel policies, and delivering exceptional customer service to all...


  • San Diego, California, United States Kona Kai Resort & Spa, a Noble House Resort Full time

    Job TypeFull-timeDescriptionKona Kai Resort & Spa, a Noble House Resort, is a distinctive urban retreat situated on Shelter Island. With 170 accommodations, our resort features Vessel Restaurant + Bar, SpaTerre, a marina, and a private club, all conveniently located near downtown San Diego. We are thrilled to invite a new Guest Services Representative to...


  • San Diego, California, United States Kona Kai Resort & Spa, a Noble House Resort Full time

    Job TypeFull-timeDescriptionKona Kai Resort & Spa, a Noble House Resort, is a distinctive urban retreat situated on Shelter Island. With 170 well-appointed accommodations, our resort features Vessel Restaurant + Bar, SpaTerre, a marina, and a private club, all conveniently located near downtown San Diego. We are thrilled to invite a new Guest Services...


  • San Diego, California, United States Howard Johnson San Diego Full time

    Position Overview: The Guest Services Representative plays a crucial role in ensuring a seamless check-in and check-out experience for hotel guests. This position involves utilizing the property management system to efficiently manage guest transactions, process payments in accordance with hotel policies, and deliver exceptional customer service to all...


  • San Diego, California, United States Rady Children's Hospital Full time

    Position Overview:As a Patient Access Representative II, you will play a crucial role in facilitating the flow of essential medical information between patient families, guardians, and funding sources.Key Responsibilities:In this position, you will:Interpret and communicate vital information regarding patient access.Identify and detail the necessary...


  • San Diego, California, United States Northrop Grumman Full time

    Job SummaryNorthrop Grumman is seeking a skilled Electronics Engineer - Field Service Representative or Principal Electronics Engineer - Field Service Representative to join our team of qualified professionals in the Mission Systems IPT. This role will be responsible for integrating and testing software/hardware systems in complex IT systems, working in a...


  • San Diego, California, United States Williams-Sonoma Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.Key ResponsibilitiesCustomer Service:...


  • San Diego, California, United States Ingka External Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide accurate and efficient...


  • San Diego, California, United States Vcajobs Full time

    Client Service RepresentativeCategory: Hospital Client ServiceJob Overview:We are in search of a skilled Client Service Representative to enhance our team.At VCA Animal Hospitals, our commitment to prioritizing your pet's health and delivering exceptional service is paramount. We strive to surpass the expectations of every pet owner we serve.Your Role:As the...