Hospitality Representative
6 days ago
About the Role:
The customer is our top priority at Dreamcrafters Management, and as a Customer Support Representative, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to meet and exceed company sales goals while cultivating long-term relationships with our clients' customers.
Key Responsibilities:
- Product Knowledge: Understand our clients' products to effectively explain services and benefits to consumers, answering any questions they may have to ensure they receive what they need.
- Record Keeping: Maintain accurate records of customer interactions, processed orders, and service schedules.
- Initiative and Problem-Solving: Take the initiative to meet challenges head-on, demonstrating a 'can-do' mindset and resolving issues in a professional and timely manner.
- Team Management: Lead a team of Junior Customer Support Representatives, providing guidance and support to ensure seamless customer service.
Requirements:
- Education: High school diploma or equivalent.
- Experience: At least one year of experience in customer support or hospitality roles, such as retail or restaurant management.
- Product Knowledge: Ability to recognize, apply, and explain product knowledge to customers.
- Continuous Learning: Commit to ongoing learning and training to master the craft of hospitality and enhance customer experience.
- Problem-Solving: Effective problem-solving skills to resolve customer issues efficiently.
- Communication: Excellent communication skills to interact with customers and colleagues.
About Us:
Dreamcrafters Management is a collaborative environment that encourages growth and development. We offer training and support to help you become confident in providing exceptional customer service. If you have a passion for helping others and are eager to learn and grow, we invite you to join our team.
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