Patient Representative
3 months ago
Position Summary:
Under general supervision, provides supportive services to patients and families. Provides information regarding patient information, hospital services, policies and procedures. Provides emotional support to families of patient crisis.
Education/Experience:
High school diploma or equivalent. At least 2 years' experience in health care environment is preferred. Requires knowledge of general policies and procedures of patient representative program normally acquired through three to six months of experience on this job or equivalent.
Knowledge/Skills:
Requires knowledge of general policies and procedures of patient representative program normally acquired through three to six months of experience on this job or equivalent.
Some analytical ability is required to investigate patient complaints and prepare reports.
Substantial interpersonal skills needed to frequently interact with patients, families and medical staff and to comfort patients' families. Advanced communication skills.
Important Notices:
***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children's Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.
***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.
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