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Beverage Operations Manager, Premium Lounge
2 months ago
Position Title: Beverage Operations Manager, Premium Lounge
Salary Range: $80,000 - $90,000
Company: Compass Group Careers
As a pivotal member of our team, the Beverage Operations Manager will oversee the beverage program at our upscale airport lounge. This role requires a seasoned professional with a passion for hospitality and a knack for creating memorable experiences.
Key Responsibilities:- Recruit, train, and mentor front-of-house staff to uphold fine dining service standards.
- Design and manage an innovative beverage and cocktail menu that captivates our guests.
- Oversee inventory management for all beverage supplies, ensuring optimal stock levels.
- Develop seasonal beverage specials and promotional events to enhance guest engagement.
- Educate staff on mixology techniques and service excellence.
- Handle administrative tasks including scheduling and payroll to maintain budgetary control.
- Conduct daily pre-shift meetings to align the team on service expectations.
- Facilitate communication across departments to meet customer service objectives.
- Create seating arrangements and manage reservations to optimize guest flow.
- Ensure cleanliness and presentation of the dining area, maintaining a welcoming atmosphere.
- Address and resolve guest complaints promptly and professionally.
- Bachelor's Degree in Hospitality Management or equivalent experience in fine dining.
- Six to eight years of experience in upscale dining, with a minimum of three years in a leadership role.
- Proficient in cash handling and financial reconciliation.
- Strong skills in staff development and training.
- Experience in planning and executing special events.
- Ability to manage budgets and monitor expenditures effectively.
- Excellent communication skills, both written and verbal.
- In-depth knowledge of customer service practices and current industry standards.
- Ability to maintain composure in high-pressure situations.
- Familiarity with office software and reservation systems.
- Commitment to integrity and ethical standards in all interactions.
The Beverage Operations Manager will play a crucial role in delivering outstanding dining experiences and leading a dedicated team to achieve excellence in service.
