Service Manager

2 weeks ago


Boston, Massachusetts, United States Compass Group, North America Full time
Service Manager

Restaurant Associates, a leading provider of dining and event catering, is seeking a Service Manager to lead our premium lounge in BOS. As a key member of our team, you will be responsible for delivering exceptional guest experiences through outstanding service and attention to detail.

Key Responsibilities:
  • Cultivate strong relationships with guests, clients, and internal teams.
  • Ensure consistent execution of service standards and procedures.
  • Collaborate with the culinary team to align service delivery with high-quality dining experiences.
  • Manage service staff schedules, training, and development.
  • Oversee guest satisfaction, addressing concerns and continuously improving service.
  • Monitor and maintain financial accuracy related to service operations.
Requirements:
  • Three to five years of experience in hospitality or foodservice management.
  • Strong focus on guest satisfaction and service excellence.
  • Proven leadership and team management skills.
  • A passion for creating memorable guest experiences in a premium environment.

Restaurant Associates is a member of Compass Group USA, a company committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


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