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Operations Manager

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time
Job Summary

We are seeking a highly skilled and experienced Facilities Management Director to join our team at Cleveland Clinic. The successful candidate will be responsible for overseeing the safe and continuous operation of our facilities, ensuring compliance with regulatory requirements, and providing leadership and guidance to our facilities employees.

Key Responsibilities
  • Supervise and manage facilities employees, providing leadership, orientation, training, coaching, and mentoring to ensure they have the skills and knowledge required to perform their duties effectively.
  • Oversee the installation, inspections, repairs, troubleshooting, and daily maintenance of buildings, infrastructure, facility equipment, and grounds, ensuring that all work is completed to the highest standards and in accordance with applicable codes and regulations.
  • Communicate and coordinate facilities work with various departments and contractors, ensuring that all work is completed efficiently and effectively.
  • Support system-wide initiatives and provide trade expertise to ensure that our facilities are operating at optimal levels.
  • Ensure compliance with all facility regulatory and accreditation requirements, including state laws, applicable codes, and policies.
  • Develop and implement systems and processes to attract, develop, engage, and retain talented employees, ensuring that our facilities team is equipped to meet current and future challenges.
  • Establish and maintain a work environment that encourages employees to realize their full potential, providing ongoing performance feedback and coaching to ensure that employees are meeting their goals and objectives.
  • Accountable for staffing and capacity planning for the assigned shop/trade, ensuring that we have the right people with the right skills to meet our business needs.
  • Focus and guide assigned employees in accomplishing work objectives, holding high expectations for self and others, and ensuring that all work is completed to the highest standards.
  • Develop and initiate training and operating procedures for respective shops, ensuring that staff compliance with departmental and organizational policies, procedures, and protocols.
  • Perform quality assurance reviews of work completed by assigned employees, ensuring that all work meets the highest standards.
  • Analyze problems and coordinate work plans with other departments as appropriate, ensuring that all work is completed efficiently and effectively.
  • Accountable for the development and monitoring of, and compliance with, the departmental budget, including capital, operating, and construction budgets.
  • Manage current expenses in a responsible manner, reviewing inventory of equipment and materials and initiating purchase requisitions.
  • Maintain basic knowledge of applicable statutory, regulatory, and administrative requirements relative to departmental operations, ensuring departmental compliance.
  • Generate infrastructure requirements and prioritization for the assigned region, working closely with the Director of Infrastructure.
Requirements
  • Completion of apprenticeship trade or vocational school or knowledge obtained through four years of on-the-job training experience in the appropriate area of responsibility.
  • Required associates degree or offset by an additional 2 years of experience. Bachelor's degree in business administration, engineering, or related field or an additional four years of supervisory or managerial experience may offset degree requirement.
  • Master license and other licenses required as appropriate for trade.
  • Membership in professional trade organization preferred.
  • Certified Healthcare Facilities Manager (CHFM), Certified Healthcare Safety Professional (CHSP), or Professional Engineer (PE) certification preferred.
Work Experience
  • Four years of experience as a fully qualified tradesperson or technician in respective area of responsibility (e.g., electrical, plumbing). An additional two years of previous supervisory or managerial experience or demonstration of formal education in business management preferred.
  • Healthcare experience preferred.
Physical Requirements

The typical physical demands require full body motion, including the ability to perform work while bending, stooping, stretching, climbing ladders, and requires dexterity and strength sufficient to operate required tools and machinery. Typically required to lift and carry machinery and/or equipment weighing 25 to 100 lbs. and/or assist with lifting weights exceeding 100 lbs. Requires color acuity sufficient to distinguish color-coded wiring and piping.