Front Desk Agent II

2 weeks ago


Oxon Hill, Maryland, United States Wyndham Destinations Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Front Desk Agent II to join our team at the Club Wyndham National Harbor Resort. As a key member of our guest services team, you'll be responsible for providing warm welcomes, excellent service, and memorable experiences for our guests.

Key Responsibilities:
  • Register guests, issue unit keys, and provide information about the resort and local attractions.
  • Process cash and credit card transactions, balance cash receipts, and complete other cashier/money handling responsibilities.
  • Reserve and confirm reservations, provide room rate quotes, and respond to guest inquiries and concerns.
  • Work collaboratively with the resort team to ensure seamless guest experiences.
Requirements:
  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills, with the ability to read, write, and understand English.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask, work in a fast-paced environment, and provide exceptional customer service.
What We Offer:

We're committed to providing a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, and paid time off. We also offer a 401(k) plan with employer match, a wellness program, and an employee assistance program.

As a valued member of our team, you'll have the opportunity to grow and develop your skills, work with a diverse group of associates, and contribute to the success of our company.

We're an equal opportunity employer and welcome applications from qualified candidates who share our commitment to delivering exceptional guest experiences.


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