Front Desk Agent

3 days ago

Spring Hill, United States Cabot Citrus Farms Full time

CABOT The Cabot Collection is a luxury developer of exceptional golf destinations. Its portfolio of world-class getaways includes the award-winning Cabot Cape Breton in Nova Scotia; Cabot Saint Lucia on the northern tip of Saint Lucia; Cabot Citrus Farms in Central West Florida; Cabot Highlands in Inverness, Scotland; Cabot Revelstoke in British Columbia; and Cabot Bordeaux in the southwest of France. Cabot continues to build upon a legacy of excellence in luxury resort and residential offerings across each unique property, where owners and guests have access to a well-rounded suite of destination-specific experiences and an unparalleled quality of service. CABOT CITRUS FARMS Located in the central-west region of Florida, aptly known as the Nature Coast, Cabot Citrus Farms is set across 1,200 acres of pristine natural beauty. The landscape is marked by dramatic elevation changes, rolling hills, sandy soil, and a canopy of sand pines, palmetto trees, and century-old moss-covered oaks. The destination features 56 holes of golf, including two regulation-length courses, Karoo and Roost, a 9-hole course called The Squeeze, and an 11-hole par-3 course named The Wedge. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated dining, a full range of off-course adventures, and various outdoor trails, embodying a reimagined vision for Florida golf and active wellness. Position Overview As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot's high standards of hospitality. Key Responsibilities Tending to guests' complaints and questions and providing exceptional customer service. Provide information about the resort, its amenities, and the local area. Explain resort policies and procedures to guests. Assist with activities including bookings, appointments, phone calls, and emails. Coordinate with the reservations and golf teams to handle overbooking situations. Verifying that accurate room status information is maintained and effectively communicated. Communicate guest preferences and special occasions to relevant departments. Resolving guest problems quickly, efficiently, and courteously. Following all cash-handling, check-cashing, and credit policies. Upholding the resort's commitment to hospitality. Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Reviewing daily front office work and activity reports generated by Night Audit. Reviewing Front office logbook and Guest feedback forms daily. Ensuring that the front desk and reception area are kept clean and organized. Contribute to pre-opening responsibilities, including other duties as assigned. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends. Qualifications Minimum 1 year of Front desk experience; preferably at a high-end resort. High school or equivalent education required - University degree or College diploma in Hospitality Management, an asset. Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment. Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills. Excellent ability to communicate, concisely, and openly in all interactions (verbal and written). Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail. Focus attention on guest needs, remaining calm and courteous always. Florida Driver's License or ability to obtain one. Work flexible hours - weekends, evenings, and overtime as required. Proficiency with front desk systems and Microsoft Office Suite. Excels in a team environment. Working Conditions Working in an outdoor environment (i.e.: sun, wind, rain) Ascending and descending stairs and ramps. Must be able to stand and exert well-paced mobility for extended periods. Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks. Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions. Capability to lift and carry up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

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