Automotive Parts Sales Specialist

3 weeks ago

Oxon Hill, Maryland, United States gpac Full time
About the Opportunity

This is a full-time position with benefits for a Parts Advisor at a highline European brand dealership. The successful candidate will have previous experience as a parts counter person with a dealership or aftermarket parts sales experience.

Responsibilities
  • Assist customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
  • Pull purchased parts from stock.
  • Determine availability and submit fiscally sound overnight ordering if requested by the customer or technician.
  • Answer phone calls, providing price quotes and other information.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Assist Service Technicians in selecting parts needed for repairs in process.
  • Notify the service desk and the customer that ordered parts have been received.
  • Ensure that before parts can be charged out, the technician presents a repair order.
  • Display seasonal parts and accessories in an attractive manner.
  • Keep all bins, aisles and storage areas clean, near and clearly labeled.
  • Be friendly, professional and efficient when working with customers and co-workers.
  • Provide the same high level of service to the other dealership departments, as is given to outside customers.
  • Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.
  • Keep the front and rear counters clean and uncluttered.
  • Advise Parts Manager when areas of the department are not in satisfactory condition.
  • Keep current on new products and product updates.
  • Participate in available training programs.
Qualifications
  • Organized, positive person
  • High School degree or equivalent
  • Ability to read and understand technical information
  • Strong communication skills to explain part information to customers and associates
  • Experience with parts inventorying procedures
  • Ability to lift or move heavier items
  • Able to work rotating Saturdays
Requirements
  • Must have 2+ years of experience as a parts service within a dealership.
  • Must have 2+ years of experience with customer service
  • Must have a valid driver's license with minimal, if not any driving infractions
Preferred Qualifications
  • Experience with German vehicles
  • Experience with DCSNet, CenterNet, and/or ETK
  • Sales experience with online platforms (i.e. eBay)
  • Bilingual (Spanish and/or German)

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