Client Engagement Representative

5 days ago


Cedar Rapids, Iowa, United States McGrath Family of Dealerships Full time
McGrath Family of Dealerships Job Opening

We are excited to announce an opening for a Customer Service Representative to join our team. With a strong focus on customer satisfaction and a commitment to excellence, we are looking for an individual who shares our values.

Job Summary

This role involves providing exceptional customer service to our clients, responding to inquiries, and setting appointments. You will work closely with our sales team to ensure seamless communication and follow-up.

Salary: $40,000 - $50,000 per year, depending on experience

Key Responsibilities
  • Provide customer service via phone, email, and live chat
  • Set appointments and provide customers with product information
  • Present financing options to customers based on their needs
  • Develop and maintain relationships with customers who are not yet ready to make an appointment
  • Participate in team meetings and process improvement sessions
  • Use CRM software to track customer interactions and progress
Requirements
  • At least one year of experience in customer-facing roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong computer skills and proficiency in CRM systems
What We Offer
  • PTO policy starting from day one
  • Competitive health insurance plans
  • 401k matching program
  • Opportunities for growth and professional development
  • Dynamic and collaborative work culture


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