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Front Office Manager

2 months ago

Pittsburgh Pennsylvania, United States Omni Hotels & Resorts Full time
Job Description:

To work closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Key Responsibilities:
  • Handle all training with associates to ensure Omni Standards.
  • Communicate with all department managers on a continuing basis, particularly with Night Audit each evening/morning.
  • Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
  • Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
  • Complete weekly supply inventories to ensure adequate pars of supplies.
  • Complete rate discrepancy reports and make needed changes.
  • Block/assign applicable arrivals for the following day, including VIPs, ESPs, and special requests.
  • Prepare group information sheets.
  • Complete check-out with balance reports.
  • Complete credit checks daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of the company and hotel.
  • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Requirements:
  • Previous luxury hotel experience is required.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Ability to stand for the entire scheduled shift.
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills are needed.
  • Four-year college degree, preferably in the hospitality industry.
  • Knowledge of Property Management Systems and related computer programs.
  • Strong knowledge of Microsoft Office Software.